The Influence of Job Demand, Respect, and Rapport on Work Engagement of Employees in the Foodservice Sector

Zainuddin Zakaria; Wan Ramlah Wan Nawang; Zuraini Jusoh; Mohamad Ariff Kamaludin

doi:10.21834/e-bpj.v4i12.1933

Authors

Zainuddin Zakaria Universiti Teknologi MARA Terengganu, Dungun Campus, 23000 Dungun, Terengganu
Wan Ramlah Wan Nawang Universiti Teknologi MARA, Terengganu
Zuraini Jusoh Universiti Teknologi MARA, Terengganu
Mohamad Ariff Kamaludin Universiti Teknologi MARA, Terengganu

DOI:

https://doi.org/10.21834/e-bpj.v4i12.1933

Keywords:

Job Engagement, Job Demand, Rapport, Foodservice Industry

Abstract

Many foodservice operators in Malaysia depend on superior services to entice customers to keep visiting their business. The researchers chose a purposive convenience sampling, and questionnaires were distributed to 303 employees in the foodservice industry in three selected districts in Terengganu, Malaysia. Results of the inferential analysis revealed that there are positive relationships between two of the independent variables, respects, and Rapport with the dependent variable, job engagement. Job demand, however, has no significant impact on Job Engagement. We proposed that trust, efficient communication, mutual respect, and the honest relationship has a strong impact on employeesâ€™ engagement with their job.

Keywords:Â Job Engagement; Job Demand; Rapport; Foodservice IndustryÂ

eISSN: 2398-4287 Â© 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peerâ€“review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/e-bpj.v4i12.1933

Author Biography

Zainuddin Zakaria, Universiti Teknologi MARA Terengganu, Dungun Campus, 23000 Dungun, Terengganu

Faculty of Business and Management

DrÂ

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