User Satisfaction of Accessibility to Public Transportation

Abstract

Transportation refers to any means by which individuals move from one place to another, including by car, walking, or train. Urban transportation, such as buses, is a way of moving people around effectively without dealing with obstacles or congestion. However, inefficient public bus transit makes users unable to access the bus, affecting their mobility and well-being. The significance of this study is to improve the bus service so that residents who commute daily may get to the bus more easily. This study aims to find out about the factors that affect the accessibility of users to the bus. Thus, evaluating user satisfaction with accessibility to public transportation (bus) is the objective of this research study. To gather data for this study, 450 respondents completed a survey using a descriptive design and a quantitative approach. Statistical Package for the Social Sciences (SPSS) version 25 was used to perform descriptive (min score) and inferential analyses (factor analysis). Although the primary limitation of this research is the challenge of reaching out to the user, it is indisputable that the user requires an effective bus service to carry out their everyday activities. According to the results, the bus accessibility factor shows the lowest satisfaction score due to users being less satisfied with the item of 'waiting time for the bus is short' which only recorded a mean score=2.30, and the item of 'bus queuing system is not efficient' recorded mean score=2.20. The individual factor received the highest because users are satisfied with their accessibility to the bus with this factor, of which the item of 'good health using the bus' recorded a mean score=3.60 and the item of 'sufficient finances using the bus' shows a mean score=3.70. The study's implications include assisting the transportation authority in enhancing bus services by addressing the items that have the lowest satisfaction ratings and providing a better public transportation to the user in the future.

Keywords: Public transport, satisfaction, accessibility, effective