Empowering GIG Economy: Addressing the Needs and Well-being of Delivery Riders in Malaysia

Abstract

Originating from the music industry, the gig economy significantly encompasses short-term, on-demand, and task-centric employment, during and after the pandemic. The delivery sector, such as P-hailing (parcel delivery), E-hailing, and logistics services, has ever since benefitted Malaysian households and provided financial needs to the delivery riders, in particular. To foster a more reliable workforce, it is vital to ensure fair wages, compensation and benefits akin to conventional employees. Addressing the needs of delivery riders would enhance their overall well-being and job satisfaction, which is critical given the demanding and often stressful nature of work to meet delivery deadlines. Due to long working hours and exposure to traffic, delivery riders face various occupational hazards, including physical strain, mental stress, and health risks. Therefore, it is essential to provide supplementary support to avoid burnout and improve safety. In understanding the vital needs of the delivery rider’s community, this study employed a semi-structured survey with ninety (90) delivery riders as respondents within an urban area in Shah Alam, the capital city of Selangor, Malaysia. Due to the competitive, fast-paced nature of riders' work, the study found less interest in participating in the study. The lack of literature on the subject matter within the local context led the survey to review precedents from Southeast Asia regions. The delivery riders highlighted six (6) essential needs: proper resting area; gadget charging and service area; dual phone facilities; childcare facilities; healthcare facilities; and motorcycle workshops. In addition to the physical needs, the delivery riders also mentioned the need for upskill training in TVET courses such as motorcycle mechanics, gadget servicing, and IT, which offers more opportunities to generate additional revenue. Aligned with government initiatives to uplift the gig economy in Malaysia, it is necessary to address the diverse needs of giggers, particularly the large number of delivery riders. In summary, this study proposes the establishment of a comprehensive gig economy hub that provides all-in-one integrated solutions that fulfill the needs of the delivery riders.