@article{Mohd Nasir_Ibrahim_Hassan_Haron_Hassan_S. Garieb_Busrah_2020, title={Awareness and Acceptance in Using Smart Meter by Energy Customers in Malaysia}, volume={5}, url={https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/2519}, DOI={10.21834/ebpj.v5iSI2.2519}, abstractNote={<p><a style="cursor: pointer;" href="https://crossmark.crossref.org/dialog?doi=10.21834/ebpj.v5iSI2.2519&domain=ebpj.e-iph.co.uk&uri_scheme=http%3A&cm_version=v2.0" data-target="crossmark"><img src="https://ebpj.e-iph.co.uk/xmark.jpg" alt="" /> </a></p> <p>The common issues of energy services related to customers’ complaints are delays in billing, inaccurate consumption measurement, lack of breakdown information, lack of real-time billing, and energy consumption.  A questionnaire survey was conducted using face-to-face methods during the pre-installation phase to determine the customers’ awareness, acceptance, knowledge, and benefits in using smart meters. The findings show that 69.6% of the customers are aware that the use of energy-efficient appliances can save electricity. This study shows that the customers, regardless of demographic profiles and background, portrayed overall good awareness of the smart metering and smart living concept. </p> <p>Keywords: Awareness, Acceptance, Benefit, Smart Meter </p> <p><em>eISSN: 2398-4287 </em><em>© 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.</em></p> <p>DOI: https://doi.org/10.21834/ebpj.v5iSI2.2519.</p>}, number={SI2}, journal={Environment-Behaviour Proceedings Journal}, author={Mohd Nasir, Siti Rashidah and Ibrahim, Azmi and Hassan, Rohana and Haron, Halilah and Hassan, Siti Hafizan and S. Garieb, Siti Laila and Busrah, Asnawi}, year={2020}, month={Dec.}, pages={35–41} }