SAAD, Mazni; AHMADSHAH, Norliana; SUPIAN, Kamisah; ABDUL RANI, Anita. Intensifying Focus on Service Quality in Higher Education Institutions: Emotional and Spiritual Intelligence . Environment-Behaviour Proceedings Journal, [S. l.], v. 5, n. 15, p. 85–92, 2020. DOI: 10.21834/ebpj.v5i15.2340. Disponível em: https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/2340. Acesso em: 23 oct. 2026.