MOHD RIDZUAN, Nur Amira; HAMID, Rasidah; AZMAN ONG, Mohd Hanafi; PRATIWI, Ilma Andriasri. Exploring the influence of e-Service Quality toward Customer Engagement Behavior via PLS-SEM: Findings from a hotel’s customer perspective . Environment-Behaviour Proceedings Journal, [S. l.], v. 7, n. 21, p. 263–269, 2022. DOI: 10.21834/ebpj.v7i21.3748. Disponível em: https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/3748. Acesso em: 4 nov. 2026.