JUWITASARY, H.; MAREK, M. N.; ANWAR, N.; ISMAIL, M. N.; KURNIAWAN, Y. Social Media in Social CRM: Systematic literature review. Environment-Behaviour Proceedings Journal, [S. l.], v. 7, n. SI10, p. 59–65, 2022. DOI: 10.21834/ebpj.v7iSI10.4102. Disponível em: https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/4102. Acesso em: 10 may. 2024.