Rahmat , A. K., A. H. Abdul Razak, N. A. Mohd Yusak, and K. M. Pahim. “Refining Electronic Hailing Service Quality on Customer Satisfaction and Impact on Electronic Word of Mouth”. Environment-Behaviour Proceedings Journal, vol. 7, no. SI8, Oct. 2022, pp. 61-67, doi:10.21834/ebpj.v7iSI8.3916.