Saad, M., N. . Ahmadshah, K. . Supian, and A. . Abdul Rani. “Intensifying Focus on Service Quality in Higher Education Institutions: Emotional and Spiritual Intelligence”. Environment-Behaviour Proceedings Journal, vol. 5, no. 15, Dec. 2020, pp. 85-92, doi:10.21834/ebpj.v5i15.2340.