Zulkarnain, Izyan Farhana, Siti Suraya Abd Razak, Wan Fatimah Hanun Wan Mohamad Saferdin, and Ummi Farhani Firdaus. “Ombudsman in Malaysia: An Alternative Dispute Resolution (ADR) in Promoting Good Governance Principles”. Environment-Behaviour Proceedings Journal 9, no. SI22 (August 3, 2024): 265–271. Accessed October 7, 2025. https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/5871.