Halal Malaysia Brand Image: Analyzing the impact of negative publicities using implicit and explicit measure

Wan Rusni Wan Ismail; Nor Hafizah Mazlan; Noraini Rahim; Ahmad Redhuan Abu Bakar

doi:10.21834/e-bpj.v8iSI14.5058

Authors

Wan Rusni Wan Ismail Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia
Nor Hafizah Mazlan Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia
Noraini Rahim Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia
Ahmad Redhuan Abu Bakar Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v8iSI14.5058

Keywords:

Halal Malaysia Brand Image, Implicit Association Test, Quasi-Experiment, Qualitative

Abstract

Organizations often spend tremendous amounts of money to create a favourable brand image to overcome the competition and maintain the status quo in the market. This study investigates consumers’ valence towards the Halal Malaysia brand and whether consumers’ valence can quickly change after exposure to negative publicities. This study is exploratory, using a mixed method approach of qualitative and quasi-experimental design using an implicit association test (IAT). Findings from the interview showed that most informants are deeply affected by negative publicities due to the sensitive nature of Halal issues to Muslim consumers.

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