Factor Influencing User Satisfaction E-Study Public Sector (EPSA) System:  The case of civil servant

Nor Nadia Ali Jinah; Farrah Diana Saiful Bahry; Muhamad Khairulnizam Zaini

doi:10.21834/e-bpj.v9iSI18.5464

Authors

Nor Nadia Ali Jinah School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia; Department of Department of Information Technology National Institutes of Health (NIH) Persiaran Setia Murni, Setia Alam, 40170 Shah Alam, Selangor, Malaysia
Farrah Diana Saiful Bahry School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia.
Muhamad Khairulnizam Zaini School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v9iSI18.5464

Keywords:

User Learning Satisfaction, E-Learning

Abstract

The technological era has revolutionized education, making it accessible to all. Malaysia's government introduced E-Study Public Sector (EPSA) as an online learning platform for government servants, but user feedback and satisfaction remain uncertain. A study involving 226 civil servants from the Ministry of Health found moderate learning satisfaction using EPSA. Inferential analysis using partial least square structural equation modeling (PLS-SEM) revealed a significant relationship between perceived ease of use, self-efficacy, and web design and content quality, except for perceived usefulness. The results suggest that e-learner satisfaction factors must be considered for continuous usage intention and organizational technological innovation.

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