An Overview of Information Overload, System Feature Overload, Social Overload and Communication Overload
DOI:
https://doi.org/10.21834/e-bpj.v9iSI19.5789Keywords:
Information Overload, Social Overload, Communication OverloadAbstract
Social media has faced difficulties in recent years due to users ceasing to use them, but little is known about the relationships between the various aspects of overload and how this negatively impacts users' social media exhaustion. Additionally, it described social media overload as a multidimensional construct made up of four types of overloads: information overload, system feature overload, social overload and communication overload. This investigation will be conducted among Malaysian Facebook users through online surveying techniques along with a quantitative approach with the sample size of 74 using non-probability sampling approaches then will be analysed using the IBM SPSS.
References
Alfasi, Y. (2022). Attachment style and social media fatigue: The role of usage-related stressors, self-esteem, and self-concept clarity. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 16(2). https://doi.org/10.5817/cp2022-2-2 DOI: https://doi.org/10.5817/CP2022-2-2
Bright, L. F., Kleiser, S. B., & Grau, S. L. (2015). Too much facebook? an exploratory examination of social media fatigue. Computers in Human Behavior, 44, 148–155. https://doi.org/10.1016/j.chb.2014.11.048 DOI: https://doi.org/10.1016/j.chb.2014.11.048
Cao, X., & Sun, J. (2018). Exploring the effect of overload on the discontinuous intention of social media users: An S-O-R perspective. Computers in Human Behavior, 81, 10–18. https://doi.org/10.1016/j.chb.2017.11.035 DOI: https://doi.org/10.1016/j.chb.2017.11.035
Chuang, H.-M., & Liao, Y.-D. (2021). Sustainability of the benefits of social media on socializing and learning: An empirical case of Facebook. Sustainability, 13(12), 6731. https://doi.org/10.3390/su13126731 DOI: https://doi.org/10.3390/su13126731
Dai, B., Ali, A., & Wang, H. (2020). Exploring information avoidance intention of social media users: A cognition–affect–CONATION perspective. Internet Research, 30(5), 1455– 1478. https://doi.org/10.1108/intr-06-2019-0225 DOI: https://doi.org/10.1108/INTR-06-2019-0225
Dhir, A., Yossatorn, Y., Kaur, P., & Chen, S. (2018). Online social media fatigue and psychological wellbeing—a study of compulsive use, fear of missing out, fatigue, anxiety and depression. International Journal of Information Management, 40, 141–152. https://doi.org/10.1016/j.ijinfomgt.2018.01.012 DOI: https://doi.org/10.1016/j.ijinfomgt.2018.01.012
Fu, S., & Li, H. (2020). Understanding social media discontinuance from Social Cognitive Perspective: Evidence from facebook users. Journal of Information Science, 48(4), 544–560. https://doi.org/10.1177/0165551520968688 DOI: https://doi.org/10.1177/0165551520968688
Fu, S., Li, H., & Liu, Y. (2021). Why discontinue facebook usage? an empirical investigation based on a push–pull–mooring framework. Industrial Management & Data Systems, 121(11), 2318–2337. https://doi.org/10.1108/imds-12-2020-0709 DOI: https://doi.org/10.1108/IMDS-12-2020-0709
Fu, S., Li, H., Liu, Y., Pirkkalainen, H., & Salo, M. (2020). Social media overload, exhaustion, and use discontinuance: Examining the effects of information overload, system feature overload, and social overload. Information Processing & Management, 57(6), 102307. https://doi.org/10.1016/j.ipm.2020.102307 DOI: https://doi.org/10.1016/j.ipm.2020.102307
Hattingh, M., Dhir, A., Ractham, P., Ferraris, A., & Yahiaoui, D. (2022). Factors mediating social media-induced fear of missing out (FOMO) and social media fatigue: A comparative study among Instagram and Snapchat users. Technological Forecasting and Social Change, 185, 122099. https://doi.org/10.1016/j.techfore.2022.122099 DOI: https://doi.org/10.1016/j.techfore.2022.122099
Hollenbaugh, E. E. (2019). Privacy management among social media natives: An exploratory study of facebook and Snapchat. Social Media + Society, 5(3), 205630511985514. https://doi.org/10.1177/2056305119855144 DOI: https://doi.org/10.1177/2056305119855144
Hong, Y., Hu, J., & Zhao, Y. (2023). Would you go invisible on social media? an empirical study on the antecedents of users' lurking behavior. Technological Forecasting and Social Change, 187, 122237. https://doi.org/10.1016/j.techfore.2022.122237 DOI: https://doi.org/10.1016/j.techfore.2022.122237
Jabeen, F., Tandon, A., Azad, N., Islam, A. K. M. N., & Pereira, V. (2023). The Dark Side of social media platforms: A situation-organism-behaviour-consequence approach. Technological Forecasting and Social Change, 186, 122104.
https://doi.org/10.1016/j.techfore.2022.122104 DOI: https://doi.org/10.1016/j.techfore.2022.122104
Nelson, D. (2018). Much of generation-Z might be leaving Facebook and other social media platforms behind. Science Trends. https://doi.org/10.31988/scitrends.30012 DOI: https://doi.org/10.31988/SciTrends.30012
Pang, H., Ji, M., & Hu, X. (2022). How differential dimensions of social media overload influences young people’s fatigue and negative coping during prolonged COVID-19 pandemic? insights from a technostress perspective. Healthcare, 11(1), 6.
https://doi.org/10.3390/healthcare11010006 DOI: https://doi.org/10.3390/healthcare11010006
Pekkala, K., & van Zoonen, W. (2022). Work-related social media use: The mediating role of social media communication self-efficacy. European Management Journal, 40(1), 67–
https://doi.org/10.1016/j.emj.2021.03.004 DOI: https://doi.org/10.1016/j.emj.2021.03.004
Ravindran, T., Yeow Kuan, A. C., & Hoe Lian, D. G. (2014). Antecedents and effects of social network fatigue. Journal of the Association for Information Science and Technology, 65(11), 2306–2320. https://doi.org/10.1002/asi.23122 DOI: https://doi.org/10.1002/asi.23122
Sheng, N., Yang, C., Han, L., & Jou, M. (2023). Too much overload and concerns: Antecedents of social media fatigue and the mediating role of emotional exhaustion. Computers in Human Behavior, 139, 107500. https://doi.org/10.1016/j.chb.2022.107500 DOI: https://doi.org/10.1016/j.chb.2022.107500
Soror, A., Steelman, Z. R., & Turel, O. (2021). Exhaustion and dependency: A habituation– sensitization perspective on the duality of habit in social media use. Information Technology & People, 35(1), 67–95. https://doi.org/10.1108/itp-11-2019-0603 DOI: https://doi.org/10.1108/ITP-11-2019-0603
Sriwilai, K., & Charoensukmongkol, P. (2015). Face it, don't facebook it: Impacts of social media addiction on mindfulness, Coping Strategies and the consequence on emotional exhaustion. Stress and Health, 32(4), 427–434. https://doi.org/10.1002/smi.2637 DOI: https://doi.org/10.1002/smi.2637
Wang, J., Zheng, B., Liu, H., & Yu, L. (2020). A Two-factor theoretical model of social media discontinuance: Role of regret, inertia, and their antecedents. Information Technology & People, 34(1), 1–24. https://doi.org/10.1108/itp-10-2018-0483 DOI: https://doi.org/10.1108/ITP-10-2018-0483
Whelan, E., Najmul Islam, A. K. M., & Brooks, S. (2020). Is boredom proneness related to social media overload and fatigue? A stress–strain–outcome approach. Internet Research, 30(3), 869–887. https://doi.org/10.1108/intr-03-2019-0112 DOI: https://doi.org/10.1108/INTR-03-2019-0112
Wu, D., & Zheng, J. (2021). Social Media Overload, gender differences and knowledge withholding. Kybernetes. https://doi.org/10.1108/k-06-2021-0482 DOI: https://doi.org/10.1108/K-06-2021-0482
Xie, X.-Z., & Tsai, N.-C. (2021). The effects of negative information-related incidents on social media discontinuance intention: Evidence from sem and fsQCA. Telematics and Informatics, 56, 101503. https://doi.org/10.1016/j.tele.2020.101503 DOI: https://doi.org/10.1016/j.tele.2020.101503
Yu, L., Cao, X., Liu, Z., & Wang, J. (2018). Excessive social media use at work. Information Technology & People, 31(6), 1091–1112. https://doi.org/10.1108/itp-10-2016-0237 DOI: https://doi.org/10.1108/ITP-10-2016-0237
Zhang, S., Zhao, L., Lu, Y., & Yang, J. (2016). Do you get tired of socializing? an empirical explanation of discontinuous usage behaviour in social network services. Information & Management, 53(7), 904–914. https://doi.org/10.1016/j.im.2016.03.0 DOI: https://doi.org/10.1016/j.im.2016.03.006
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Muhammad Danish Noor Azri, Siti Nadia Nadirah Abdull Malek, Tuan Badrol Hisham Tuan Besar
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.