Evaluating the Characteristics and Suitability of Data Governance Models for Adoption in Malaysia’s Mobility Services Sector

Juliana Hamka Kamaroddin; Siti Salwa Salleh; Syaripah Ruzaini Syed Aris

doi:10.21834/e-bpj.v10iSI31.6927

Authors

Juliana Hamka Kamaroddin College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Cawangan Negeri Sembilan Kampus Seremban, Seremban, Malaysia
Siti Salwa Salleh College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Cawangan Negeri Sembilan Kampus Seremban, Seremban, Malaysia
Syaripah Ruzaini Syed Aris College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Shah Alam, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10iSI31.6927

Keywords:

data governance, mobility services, framework evaluation, digital transformation

Abstract

Malaysia’s mobility services sector requires a robust data governance (DG) framework to ensure secure, transparent, and efficient data management. This study evaluates six established DG modelsincluding COBIT, DAMA-DMBOK, and the DGI Frameworkthrough a thematic literature review, identifying 16 key components grouped into four categories: data, authority, policy and control, and protection. Among these,data architecture, data integration, and data quality are the most critical. The findings provide a foundation for developing a tailored DG framework that supports regulatory compliance, fosters trust, and enhances operational effectiveness across the country’s evolving digital mobility ecosystem.

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