Redress Mechanism in the Financial Dispute Resolution: A bibliometric analysis
DOI:
https://doi.org/10.21834/e-bpj.v10i33.7283Keywords:
ADR, Arbitration, Consumer, DisputeAbstract
Conflicts between consumers and financial service providers have intensified due to complex transactions and diverse financial products in a digital economy. Traditional courts are often costly and slow, prompting interest in alternative dispute resolution (ADR) methods like mediation, arbitration, and online dispute resolution. This study conducts a bibliometric analysis of 224 Scopus-indexed articles (2000–2024) to explore trends and themes in financial dispute resolution. Using VOSviewer, keyword networks were visualized. Findings show growing interest in ADR, consumer protection, and regulatory reform. Despite limitations to Scopus data, this study offers insights for future research and policy development in financial redress mechanisms.
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Copyright (c) 2025 NOR ADHA AB HAMID, Norziah Othman, Nurhayati , Tuan Nurhafiza, Rosana
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