Effects of Perceived Quality on TVET Students’ Continuance Intention to use Video Conferencing Technology

Mohd Hafizul Ismail; Siti Haryani Shaikh Ali; Husna Sarirah Husin; Sallaudin Hassan

doi:10.21834/e-bpj.v10iSI34.7476

Authors

Mohd Hafizul Ismail Malaysian Institute of Information Technology, Universiti Kuala Lumpur, Kuala Lumpur, Malaysia
Siti Haryani Shaikh Ali Malaysian Institute of Information Technology, Universiti Kuala Lumpur, Kuala Lumpur, Malaysia
Husna Sarirah Husin Malaysian Institute of Industrial Technology, Universiti Kuala Lumpur, Johor, Malaysia
Sallaudin Hassan Malaysian Institute of Industrial Technology, Universiti Kuala Lumpur, Johor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10iSI34.7476

Keywords:

Perceived quality, Video conferencing technology, Continuance intention, TVET

Abstract

This study investigates the continuance intention to use video conferencing technology (VCT) among Malaysian TVET students, a group often overlooked due to their hands-on learning needs. Using survey data from 114 TVET students and Structural Equation Modelling (SEM), the study found that perceived quality significantly influenced expectation confirmation and satisfaction. However, perceived usefulness did not impact satisfaction or continuance intention, diverging from traditional models. The findings suggest that factors like learning experience quality and VCT's alignment with practical training are more critical. This research extends the Expectation Confirmation Model (ECM) by offering new insights into educational technology in vocational contexts.

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