Enterprise Architecture Challenges in Malaysia’s Public Sector Digital Transformation: Uncovering competency gaps
Keywords:
Enterprise architect, enterprise architecture, competence, digital transformation, Malaysian public sectorAbstract
This study examines the competency-related challenges that enterprise architects face when implementing digital transformation initiatives in the Malaysian public sector. Using Actor-Network Theory (ANT) as a socio-technical lens, it explores interactions between human and non-human actors influencing enterprise architecture (EA) practices. In-depth semi-structured interview with seven enterprise architects from various public sectors, supported by policy document analysis. Thematic analysis using ATLAS. ti identified three key competency challenges: navigating technological change, building and sustaining collaborative networks, and developing and adapting EA competencies. The findings highlight critical technical and collaborative competency gaps that hinder effective EA implementation in public sector digital transformation.
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Copyright (c) 2025 Mohamad Esmawaty, Nurhizam Safie, Mohd Yusof Darus, Azlin Ramli
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