Kurniawan, Yohannes, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia, 11480, Indonesia

• Environment-Behaviour Proceedings Journal Vol. 7 No. SI10 (2022): Nov. ICIS 2022Penang, Malaysia, 19-21 Sept 2022 - Communications / Social Media Environment
  Social Media in Social CRM: Systematic literature review
  Abstract  pdf