Awareness and Acceptance in Using Smart Meter by Energy Customers in Malaysia

Authors

  • Siti Rashidah Mohd Nasir Faculty of Civil Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia
  • Azmi Ibrahim Faculty of Civil Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia
  • Rohana Hassan Faculty of Civil Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia
  • Halilah Haron Faculty of Civil Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia
  • Siti Hafizan Hassan Faculty of Civil Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia
  • Siti Laila S. Garieb TNB Research SDN. Bhd. (TNBR), Lorong Ayer Hitam, Kawasan Institusi Penyelidikan, Kajang, 43000, Selangor, Malaysia
  • Asnawi Busrah

DOI:

https://doi.org/10.21834/ebpj.v5iSI2.2519

Abstract

The common issues of energy services related to customers’ complaints are delays in billing, inaccurate consumption measurement, lack of breakdown information, lack of real-time billing, and energy consumption.  A questionnaire survey was conducted using face-to-face methods during the pre-installation phase to determine the customers’ awareness, acceptance, knowledge, and benefits in using smart meters. The findings show that 69.6% of the customers are aware that the use of energy-efficient appliances can save electricity. This study shows that the customers, regardless of demographic profiles and background, portrayed overall good awareness of the smart metering and smart living concept. 

Keywords: Awareness, Acceptance, Benefit, Smart Meter 

eISSN: 2398-4287 © 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/ebpj.v5iSI2.2519.

Published

2020-12-27

How to Cite

Mohd Nasir, S. R. ., Ibrahim, A. ., Hassan, R. ., Haron, H. ., Hassan, S. H. ., S. Garieb, S. L. ., & Busrah, A. . (2020). Awareness and Acceptance in Using Smart Meter by Energy Customers in Malaysia. Environment-Behaviour Proceedings Journal, 5(SI2), 35-41. https://doi.org/10.21834/ebpj.v5iSI2.2519