Facilities Management AUDIT in Managing Healing Facilities in Public Health Care Built Environment: User Satisfaction Viewpoint
Healthcare organizations have recognized the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations. This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction focusing on public training hospital building. This research involved correlation analysis of the results obtained. The findings show that there is a strong significant relationship among the building performance criteria and the importance of POE guidelines in functional and technical performance criteria.
© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.
Keywords: Sustainable; Quality of Life; Facilities Management Audit; Public Healthcare; Built Environment
Ameratunga, D., Baldry, D., (2004) Developing Balanced Scorecards for Facilities Management.
Atkin, B. and Brooks, A. (2009), Total Facilities Management, Wiley-Blackwell, Oxford.
Barrett, P. & Baldry, D. (2003) Facilities Management: Towards Best Practice, UK, Blackwell Publishing.
Carr, R. F. (2011). Hospital. Retrieved May 7, 2012, from http://www.wbdg.org/design/hospital.php#mjr
Chanter, B. and Swallow, P. (2007), Building Maintenance Management, Blackwell Publishing, Oxford
Fauzi, M. (2012). "Malaysia needs more teaching hospitals." The International Medical Journal Malaysia Vol.11 No.(2).
Gonza´Lez, M. E., Quesada, G., Mack, R. & Urrutia, I. (2005) Building an Activity-Based Costing Hospital Model Using Quality Function Deployment and Benchmarking. Benchmarking: An International Journal, 12 310-329.
Hashim AE, Hasnizan A, Hasim MS, Samikon AS (2015), Health Care Building Assessment through Post Occupancy Audit, Asia Pacific International Conference on Environment-Behaviour Studies, AicE-Bs2015, 30 August- 04 September 2015, Barcelona, Spain, Procedia - Social and Behavioral Sciences.
Hassanain, M.A. (2008), “On the performance evaluation of sustainable student housing
facilities”, Journal of Facilities Management, Vol. 6 No. 3, pp. 212-25.
H. Z., K. A., S. A., K. A., & Z. F. (2010). Pengurusan Fasiliti Dalam Penyelenggaraan Bangunan: Amalan Kualiti, Keselamatan dan Kesihatan. Journal of Techno-Social, 23-36.
Izran, S. M. (2011). Post Occupancy Evaluation of Building Performance in Malaysia. Doctor of Philosophy (Facilities Management), Universiti Teknologi Malaysia.
Izran, Hakim, & Shardy (2007). Post Occupancy Evaluation: The Answer for the
Sustainability of Malaysia’s Built Environment. Proceedings of the International Conference on Built Environment in Developing Countries. 3-4 December 2007. UniversitiSains Malaysia
Kamaruzzaman, S. N., & Ahmad Zawawi, E. M. (2010). Development of facilities management in Malaysia. Journal of Facilities Management, 8, 75-81.
Kontodimopoulos, N., Nanos, P., & Niakas D. (2006). Balancing efficiency of health services and equity of access in remote areas in Greece. Health Policy, 76, 49–57.
Kursunluoglu, E. (2011). Customer service effects on customer satisfaction and customer loyalty: A field research in shopping centers in Izmir City- Turkey. International Journal of Business and Social Sciences, 2, 52-59.
Lepkova, N., & Žūkaitė-Jefimovienė, G. (2012). Study on customer satisfaction with facilities management services in Lithuania. Slovak Journal of Civil Engineering, 1-16.
Lewis, B. T. (2000) Facility Manager's Portable Handbook New York, USA, McGraw-Hill.
Mohd Noor, M. N., & Pitt, M. (2010). Defining facilities management (FM) in the Malaysian Perspectives. ERES Conference. Milano. Retrieved from http://www.propertyfinance.it/sitoeres/contents/papers/id2.pdf
Natasha, K. (2008). "Performance Analysis of Government and Public Building via Post Occupancy Evaluation."
Nik-Mat, N. E. M., S. N. Kamaruzzaman, et al. (2011). " Assessing the Maintenance Aspect of Facilities Management through a Performance Measurement System: A Malaysian Case Study " The 2nd International Building Control Conference 2011.
OSHA (2012), “Healthcare facilities”, United States Department of Labors, Occupational Safety and Health Administration (OSHA), available at www.osha.gov/SLTC/healthcarefacilities/ (accessed 1 February 2012).
Payne, T. (2000) Facilities Management: A Strategy for Success, Oxford, UK, Chandos Publishing (Oxford) Limited.
Riley, M., C. Moody, et al. (2009). "A Review of the Evolution of Post-Occupancy Evaluation as a Viable Performance Measurement Tool. Retrieved October 17, 2013, from https://ljmu.ac.uk/BLT/BUE_Docs/Riley_M_GH.pdf
Saiful Hadi Mastor and Norhati Ibrahim (2010), “Post Occupancy Evaluation Practices: A Procedural Model For A Successful Feedback”. Proceedings of the CIB 2010 World Congress, Salford Quays, United Kingdom, 10-13 May 2010.
Shohet, I.M., and Lavy, S. (2004), “Healthcare facilities management: state of the art review”, Facilities, Vol. 22, pp. 210-220.
Tayfe Hamwi (2009), The Performance Measurement of Healthcare Facility Management: A Way Forward (Degree of Master, University of New South Wales, 2009).
The 2nd International Building Control Conference 2011. Title: Data analysis. Retrieved DIsember 16, 2013 from http://en.wikipedia.org/wiki/Data_analysis#References
Wauters, B. (2005), “The added value of facilities management: benchmarking work processes”, Facilities, Vol. 23 Nos 3/4, pp. 142-51
Friesen, S., L. Trojan, et al. (2008). "Relating Health Care Environment Design to Health Quality Outcomes: Post Occupancy Evaluation of The Ward of the 21st Century (Final Report)."
How to Cite
eISSN: 2398-4287 © Year. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.