Community-based Rehabilitation Service Excellence for Sustainability

Boo Ho Voon; Teck Weng Jee; Nur Balqis Shufian; Ai Kiat Teo

doi:10.21834/e-bpj.v8iSI15.5078

Authors

Boo Ho Voon Universiti Teknologi MARA Cawangan Branch, Kota Samarahan, Malaysia
Teck Weng Jee Swinburne University of Technology, Kuching, Malaysia (Melbourne, Australia)
Nur Balqis Shufian Universiti Teknologi MARA Cawangan Branch, Kota Samarahan, Malaysia
Ai Kiat Teo SMK DPHA Gapor, Kuching, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v8iSI15.5078

Keywords:

Community-based Rehabilitation Service, Sustainability

Abstract

People with disabilities require consistent and inclusive healthcare services from the related stakeholders to leverage their socio-economic well-being. Seven focus group discussions (participated by community-based rehabilitation centre managers, trainers, and parents) were conducted in Malaysia. Each group had 10-15 participants. The discussions were audio-recorded and analysed carefully to form meaningful themes. The findings suggested six important dimensions of rehabilitation service excellence culture: Trainee orientation, Competitor orientation, Inter-functional coordination, Excellence-driven, Long-term focus, and Employee orientation. These dimensions and their respective items would be used to operationalise the multi-item measures for the quantitative questionnaire survey.

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