User Experience Enhancement Strategy of LED Desk Lamp Using IPA Model


  • Minghui Zhu College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Ahmad Azahari Mohd Nazar College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Mohd Shahril Rusman College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Linda Abd Hamid College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia



LED Desk Lamp, User Experience, Product Design and Development, IPA Model


LED desk lamps are widely used in modern life as one of the lighting products. However, only a few studies focus on the user experience (UX) of LED desk lamps. Therefore, this study adopts the importance-performance analysis (IPA) model, with the aim of exploring strategies to enhance the UX of LED desk lamps. We evaluated the key factors of UX based on the importance and actual performance of LED desk lamps for users. By analyzing the results, we proposed strategies to improve LED desk lamps, thereby potentially improving the consumer experience and market competitiveness of LED desk lamps.


Bacon, D. R. (2003). A Comparison of Approaches to Importance-Performance Analysis. International Journal of Market Research, 45(1), 1-15. 10.1177/ 147078530304500101 DOI:

Chen, J., & GE, A. (2017). The Design of a Self-Adaptive Illuminance and Color Temperature Adjustable LED Desk Lamp. China Illuminating Engineering Journal, 03.

Chu, L. M., Chang, W. C., & Huang, T. H. (2015). A Novel Heat Sink Design and Prototyping for LED Desk Lamps. Mathematical Problems in Engineering, 2015. DOI:

Ding, M., Zhao, L., Sun, M., & Qin, H. (2022). An ISM-BN-GA Based Methodology for Product Emotional Design. Displays, 102279. 2022. 102279 DOI:

Ekpu, M., Ogbodo, E. A., Ngobigha, F., & Njoku, J. E. (2022). Thermal Effect of Cylindrical Heat Sink on Heat Management in LED Applications. Energies, 15(20), 7583. DOI:

Grand View Research (2023). Available online:

Hassenzahl, M. (2018). The Thing and I: Understanding the Relationship between User and Product. Funology 2: from usability to enjoyment, 301-313. 10.1007/978-3-319-68213-6_19 DOI:

Hassenzahl, M., & Tractinsky, N. (2006). User Experience-a Research Agenda. Behaviour & information technology, 25(2), 91-97. 01449290500330331 DOI:

Hsu, C. L., & Chen, M. C. (2018). How does Gamification Improve User Experience? An Empirical Investigation on the Antecedences and Consequences of User Experience and its Mediating Role. Technological Forecasting and Social Change, 132, 118-129. DOI:

Huang, R. H., Lee, L., Chiu, Y. A., & Sun, Y. (2015). Effects of Correlated Color Temperature on Focused and Sustained Attention under White LED Desk Lighting. Color Research & Application, 40(3), 281-286. DOI:

Lai, M. F., Anh, N. D. Q., Ma, H. Y., & Lee, H. Y. (2014). The study of low-glare LED desk lamp with asymmetric secondary optical element. In 2014 International Symposium on Computer, Consumer and Control. IEEE.T., 454-457. DOI:

Martilla, J. A., & James, J. C. (1977). Importance-Performance Analysis. Journal of marketing, 41(1), 77-79. DOI:

Matzler, K., Bailom, F., Hinterhuber, H. H., et al. (2004). The Asymmetric Relationship between Attribute-Level Performance and overall Customer Satisfaction: A Reconsideration of the Importance–Performance Analysis. Industrial marketing management, 33(4), 271-277. DOI:

Naderi, E., Naderi, I., & Balakrishnan, B. (2020). Product Design Matters, but is it Enough? Consumers' Responses to Product Design and Environment Congruence. Journal of Product & Brand Management, 29, 7, 939-954. DOI:

Nascimento, S. M., Albers, A. M., & Gegenfurtner, K. R. (2021). Naturalness and Aesthetics of Colors–Preference for Color Compositions Perceived as Natural. Vision Research, 185, 98-110. DOI:

Norman, D. (2013). The design of everyday things: Revised and expanded edition. New York: Basic books.

Norman, D. A. (2005). Human-Centered Design Considered Harmful. Interactions, 12(4), 14-19. DOI:

Norman, D. A., & Verganti, R. (2014). Incremental and Radical Innovation: Design research vs. Technology and Meaning Change. Design Issues, 30(1), 78-96. DOI:

Pode, R. (2020). Organic Light Emitting Diode Devices: An Energy Efficient Solid State Lighting for Applications. Renewable and Sustainable Energy Reviews, 133, 110043. DOI:

Roithner, C., Cencic, O., & Rechberger, H. (2022). Product Design and Recyclability: How Statistical Entropy Can Form a Bridge between these Concepts-a Case Study of a Smartphone. Journal of Cleaner Production, 331, 129971. DOI:

Son, Y., & Kim, W. (2023). Development of Methodology for Classification of User Experience (UX) in Online Customer Review. Journal of Retailing and Consumer Services, 71, 103210. DOI:

Van Griethuijsen, R. A., van Eijck, M. W., Haste, H., et al. (2015). Global Patterns in Students' Views of Science and Interest in Science. Research in Science Education, 45, 581-603. DOI:

Wang, J., & Lai, J. Y. (2023). Deep Learning-Based Social Media Mining for User Experience Analysis: A Case Study of Smart Home Products, Technology in Society, 73, 102220. DOI:

Yang, B., Liu, Y., & Chen, W. (2023). A Twin Data-Driven Approach for User-Experience based Design Innovation. International Journal of Information Management, 68, 102595. DOI:

Yang, B., Liu, Y., Liang, Y., & Tang, M. (2019). Exploiting User experience from Online Customer Reviews for Product Design. International Journal of Information Management, 46, 173-186. DOI:

Yao, S. L., Liu, D. Y., & Chen, J. G. (2017). Humanization Research in LED Desk Lamp Design. Art Education, 224-225.

Ye, Z. T., Chang, C., Juan, M. C., & Chen, K. J. (2020). Luminous Intensity Field Optimization for Anti-glare LED Desk Lamp without Second Optical Element. Applied Sciences, 10(7), 2607. DOI:

Yoon, S. H., Park, G. Y., & Kim, H. W. (2022). Unraveling the Relationship between the Dimensions of User Experience and User Satisfaction: A Smart Speaker Case. Technology in Society, 71, 102067. DOI:




How to Cite

Zhu, M., Mohd Nazar, A. A., Rusman, M. S., & Abd Hamid , L. (2023). User Experience Enhancement Strategy of LED Desk Lamp Using IPA Model. Environment-Behaviour Proceedings Journal, 8(SI15), 97–103.