A Qualitative Analysis of the Perceptions of Knowledge Management Practices in a Public Utility Organisation

Irwan Kamaruddin Abd Kadir; Aizat Syafiq Zeinuddin; Alwi Mohd Yunus; Azmi Ab Rahman

doi:10.21834/e-bpj.v9iSI18.5475

Authors

Irwan Kamaruddin Abd Kadir School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia.
Aizat Syafiq Zeinuddin TNB Fuel Services Sdn Bhd, Level 16, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia.
Alwi Mohd Yunus School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia.
Azmi Ab Rahman School of Information Science, College of Computing, Informatics and Mathematics, UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v9iSI18.5475

Keywords:

Knowledge Management, Supply Chain , Supply Chain Management , Public Utility Organization

Abstract

This study aims to determine what procurement professionals think are important and inspiring parts of an organisation's Knowledge Management (KM) plan. This study completed the indicated goal with one case study. Semi-structured interviews were used to collect data and analyse it using content analysis. The primary motivations for implementing Knowledge Management were managerial concern and dedication to a knowledgeable staff. This study found that respondents had average management expertise. The study also found that senior management should commit to comprehensive knowledge management methods and believed to commit to them to support worker empowerment. More resources are needed to train and teach Knowledge Management strategies to enhance commitment.

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