User Satisfaction on the MySejahtera Application among Postgraduate Students in a University in Selangor

Mohd Ridwan Seman Seman a.k.a Kamarulzaman; Amzari Abu Bakar; Irwan Kamaruddin Abd Kadir; Alwi Mohd Yunus

doi:10.21834/ebpj.v7iSI10.4134

Authors

Mohd Ridwan Seman Seman a.k.a Kamarulzaman Senior Lecturer, Faculty of Information Management, UiTM, Shah Alam, Malaysia
Amzari Abu Bakar Senior Lecturer, Faculty of Information Management, UiTM, Shah Alam, Malaysia
Irwan Kamaruddin Abd Kadir Senior Lecturer, Faculty of Information Management, UiTM, Shah Alam, Malaysia
Alwi Mohd Yunus Senior Lecturer, Faculty of Information Management, UiTM, Shah Alam, Malaysia

DOI:

https://doi.org/10.21834/ebpj.v7iSI10.4134

Keywords:

User Satisfaction, MySejahtera Application, Case Study, Information Management

Abstract

This study adapted the Expectation Confirmation Theory (ECT) and Technology Acceptance Model (TAM) framework of user satisfaction on the MySejahtera application among postgraduate students. This study uses a questionnaire based on a quantitative approach, and the questionnaire was distributed using purposive sampling consisting of 176 postgraduate students in a University in Selangor. The respondent's gender, age, education, information quality, system quality, service quality, perceived ease of use, perceived usefulness and user satisfaction were investigated. Results showed that system quality, service quality, perceived ease of use and perceived usefulness are influenced by user satisfaction, and the hypotheses are supported. In contrast, information quality is not influenced by user satisfaction and the hypothesis is not supported.

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