Diagnosing the Well-Being of Gig Workers in Malaysia: A Viable System Model Approach

Khairunnisa Abd Samad; Muhammad Eddy Aizad Anuar; Nur Hayati Abd Rahman; Khaizie Sazimah  Ahmad; Hendra Harmain; Alpon Satrianto; Nur Farhah Mahadi

doi:10.21834/e-bpj.v9i28.5831

Authors

Khairunnisa Abd Samad Faculty of Business Management, UiTM Cawangan Melaka, Malaysia
Muhammad Eddy Aizad Anuar Faculty of Business Management, UiTM Cawangan Melaka, Malaysia
Nur Hayati Abd Rahman Faculty of Business Management, UiTM Cawangan Melaka, Malaysia
Khaizie Sazimah Ahmad Faculty of Business Management, UiTM Cawangan Melaka, Malaysia
Hendra Harmain Faculty of Accountancy, Universitas Islam Negeri Sumatera Utara, Indonesia
Alpon Satrianto Faculty of Economics and Business, Universitas Negeri Padang
Nur Farhah Mahadi Institute of Islamic Banking and Finance, International Islamic University, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v9i28.5831

Keywords:

Gig economy, Gig worker, Sustainable well-being, Viable system model

Abstract

This paper aims to assess the well-being of gig workers in Malaysia using the Viable System Model (VSM) approach. The qualitative methodology is employed through semi-structured online interviews with two gig workers and a focus group discussion with policymakers. The current gig system adheres to the five tenets of VSM, signifying the interconnection between policymakers. This represents the strength of VSM in emphasising the importance of flexibility and adaptability in complex systems. The emergent issues significantly call for government and policymakers to design the right policies to enhance the welfare of gig workers overall.

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