Staff Retention among Employees in Malaysian Financial Institutions

Tismazammi Mustafa; Mariam Setapa; Che Mohd Syaharuddin Che Cob; Noorita  Mohammad; Abdul Rahim Ab Rahman; Hendri Herman

doi:10.21834/e-bpj.v9i28.5857

Authors

Tismazammi Mustafa University Technology Mara, Kelantan Branch, Malaysia
Mariam Setapa Senior Lecturer, Faculty of Business and Management, Universiti Teknologi MARA Kelantan Branch, Malaysia
Che Mohd Syaharuddin Che Cob Senior Lecturer, Faculty of Business and Management, Universiti Teknologi MARA Kelantan Branch, Malaysia
Noorita Mohammad Senior Lecturer, Faculty of Business and Management, Universiti Teknologi MARA Puncak Alam, Malaysia
Abdul Rahim Ab Rahman Branch manager, Consumer Banking, Bank Muamalat Jeli Branch, Kelantan, Malaysia
Hendri Herman Head, Faculty of Economics, Universitas Ibnu Sina, Batam, Indonesia

DOI:

https://doi.org/10.21834/e-bpj.v9i28.5857

Keywords:

Staff Retention, Sales Worker, A local commercial bank, Likert Scale

Abstract

This study investigates the retention of employees at a local commercial bank with a sample of 100. This study aims to assess flexible working arrangements, training and career development, compensation and benefits, and job and organisation fit that influence the retention of employees. This study found that only flexible working arrangements influence employee retention. The research findings assist respective bank management in formulating efficient human resource strategies. Understanding the variables that impact the retention of employees enables targeted interventions to improve employee happiness, engagement, and turnover rates.

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