Institutional Framework and Governance of the Water Sector  and the Implication on Service Delivery

Raja Noriza Raja Ariffin; Sanisah Sawon; Nur Hairani Abd Rahman; Hanira Hanafi; Rustam Khairi Zahari

doi:10.21834/e-bpj.v9iSI22.5885

Authors

Raja Noriza Raja Ariffin Department of Political Science, Public Administration and Development Studies, Faculty of Business and Economics, Universiti Malaya, 50603 Kuala Lumpur, Malaysia.
Sanisah Sawon Institute for Advanced Studies, Universiti Malaya, 50603 Kuala Lumpur, Malaysia
Nur Hairani Abd Rahman Department of Political Science, Public Administration and Development Studies, Faculty of Business and Economics, Universiti Malaya, 50603 Kuala Lumpur, Malaysia.
Hanira Hanafi Department of Syariah & Law, Academy of Islamic Studies, Universiti Malaya, 50603 Kuala Lumpur, Malaysia.
Rustam Khairi Zahari Department of Urban & Regional Planning, Kulliyyah of Architecture & Environmental Design, International Islamic University Malaysia, Malaysia.

DOI:

https://doi.org/10.21834/e-bpj.v9iSI22.5885

Keywords:

Water Governance, Institutional Framework, Service Delivery, Multi-level Governments

Abstract

Water governance discourses usually state that “water crisis is a crisis of governance”. Improving governance is thus critical in ensuring water security. This study examines water sector governance and institutional framework's impact on service delivery. It employs a qualitative approach with Klang Valley, Selangor as the case study. Policy actors from federal and state governments are interviewed for primary data. Secondary data includes documents and archival records. The findings show that water service delivery was hampered by unclear jurisdiction, conflicting priorities, financial constraints, and the absence of political will. These findings imply that overcoming these challenges can be the basis for improving water service delivery system.

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