Employees' Job Satisfaction and Performance through working from Home during the Pandemic Lockdown

Rugayah  Hashim; Alfina  Bakar; Ismayaza  Noh; Hanim Azura  Mahyudin

doi:10.21834/ebpj.v5i15.2515

Authors

Rugayah Hashim Research & Innovation Division, Universiti Teknologi MARA Cawangan Selangor, Puncak Alam, Malaysia
Alfina Bakar Human Resource Department, Universiti Teknologi MARA, Shah Alam, Malaysia
Ismayaza Noh Faculty of Hotel & Tourism Management, Universiti Teknologi MARA Cawangan Selangor, Puncak Alam, Malaysia
Hanim Azura Mahyudin Human Resource & Development Division, Universiti Teknologi MARA Cawangan Selangor, Puncak Alam, Malaysia

DOI:

https://doi.org/10.21834/ebpj.v5i15.2515

Keywords:

Work From Home, Telework, Job Satisfaction, Work Performance

Abstract

The pandemic lockdown provided the impetus for working from home or telework. The survey objective was to gauge the employees' job satisfaction and performance while working from home. Responses from 503 (80.9%) administrative staff from Universiti Teknologi MARA Cawangan Selangor, Malaysia, were analyzed. The findings indicated that 87.1% were satisfied with working from home; however, the work performance, measured through the availability of ICT peripherals, showed a dismaying 53.7%. The implications from the findings require university administrators to reassess the policy for working from home; that is, only employees with adequate ICT equipment can be allowed to telework.

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