Postgraduate Students' Utilization of Web-based Library and Information Services during Covid-19 Pandemic

Husain Hashim; Shamila Mohamed Shuhidan; Norizan Anwar; Heriyanto Heriyanto

doi:10.21834/ebpj.v7iSI10.4131

Authors

Husain Hashim Faculty of Information Management, Universiti Teknologi MARA Selangor, Shah Alam, Malaysia
Shamila Mohamed Shuhidan Faculty of Information Management, Universiti Teknologi MARA Selangor, Shah Alam, Malaysia
Norizan Anwar Faculty of Information Management, Universiti Teknologi MARA Selangor, Shah Alam, Malaysia
Heriyanto Heriyanto Fakultas Ilmu Perpustakaan, Universitas Diponegoro, Indonesia

DOI:

https://doi.org/10.21834/ebpj.v7iSI10.4131

Keywords:

Academic Library, Web-based Library and Information Service, Utilization, Covid-19

Abstract

This study examined the status and factors of postgraduate students' utilization of Web-based library and information services on output and outcome dimensions. During COVID-19, an online survey was conducted using stratified sampling, collecting 527 respondents from 20 Malaysian public universities. Library technology, support, and environment were the factors affecting WBLIS utilization. Each factor scored highly on usefulness, research support, and virtual space dimensions. Electronic databases were utilized heavily, and digital reference services were used the least. Most respondents' results, research skills and strategies improved with WBLIS utilization. Overall, the paper presents the descriptive findings to benefit academic libraries and universities.

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