Mind Matters: Exploring Employees' Mental Health Literacy in the Hotel Industry

Nurfatihah Mazlan; Norzuwana Sumarjan; Khairun Najiah Ahmad; Nadia Hanin Nazlan; Dwi Suhartanto

doi:10.21834/e-bpj.v8i26.5126

Authors

Nurfatihah Mazlan Department of Hotel Management, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Selangor, Malaysia
Norzuwana Sumarjan Department of Hotel Management, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Selangor, Malaysia
Khairun Najiah Ahmad Department of Tourism Management, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Selangor, Malaysia
Nadia Hanin Nazlan Department of Hotel Management, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Selangor, Malaysia
Dwi Suhartanto Department of Business Administration, Commerce Administration, Politeknik Negeri Bandung, Bandung, Indonesia

DOI:

https://doi.org/10.21834/e-bpj.v8i26.5126

Keywords:

Mental Health, Mental Health Literacy , Hospitality

Abstract

One in five hospitality employees suffers from work-related mental health issues. Thus, promoting mental health literacy could better manage employees’ mental health. This study aims to explore mental health literacy among hotel employees. Ten hotel employees from four- and five-star hotels in Malaysia were interviewed and thematic analysis was conducted. Findings show employees demonstrated sound mental health literacy manifested into four themes: function of mental health, mental illness contributors, implications of mental illness, and intervention techniques. Mental health literacy empowers employees to recognize signs of mental illness, promoting prompt help-seeking and preventing further deterioration of mental health.

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