Legal Analysis of Malaysia’s Integrated Dispute Resolution Scheme: Lessons from Other Countries

Muhamad Ikhwan Mohd Zain; Nur Ezan Rahmat; Ibtisam@Ilyana Ilias; Setiyono

doi:10.21834/e-bpj.v9i28.5809

Authors

Muhamad Ikhwan Mohd Zain Faculty of Law, UiTM Shah Alam
Assoc Prof Dr Nur Ezan Faculty of Law, Universiti Teknologi MARA (UiTM) Shah Alam, Selangor, Malaysia
Dr Ibtisam@Ilyana Faculty of Law, Universiti Teknologi MARA (UiTM) Shah Alam, Selangor, Malaysia
Dr Setiyono Faculty of Law, Universitas Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.21834/e-bpj.v9i28.5809

Keywords:

Integration, Financial Dispute, Consumer, Malaysia

Abstract

The Central Bank of Malaysia and the Securities Commission Malaysia have suggested a consolidation to establish the Integrated Dispute Resolution Scheme (IDRS) for Malaysian financial consumers. The objective of the merger is to streamline and enhance the procedures for resolving disputes. This study examines the legal perspective in determining the most effective legal structures for resolving disputes efficiently. The study employs qualitative data and secondary data from Indonesia and Australia to acquire insights. The study emphasises the potential advantages of the IDRS, such as enhanced dispute resolution services, greater outcomes, and increased satisfaction for consumers seeking alternative dispute resolution platforms.

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