Students’ Quality Learning Experience: Key to further studies in the same university

Authors

  • Mazni Saad Faculty of Business and Accountancy, Universiti Selangor, Shah Alam, 40000 Selangor
  • Rosita Husain Faculty of Business and Accountancy Universiti Selangor
  • Wan Nurul Fatimah Wan Mohamad Nawi Faculty of Business and Accountancy Universiti Selangor
  • Nafiza Mahyuddin Faculty of Business and Accountancy Universiti Selangor

DOI:

https://doi.org/10.21834/e-bpj.v2i5.667

Abstract

This study investigates the expected learning experience that determines their desire to further their studies at the same university. A cross sectional analysis was done on 190 undergraduate students in a public higher learning institution.  Their opinions were sought regarding the present quality of services offered by the university. The students were very concerned about the quality of teaching, their lecturers and the facilities on offer, and more so the course fees structure, technology, and support systems. There is a need to look again at some of the major complaints addressed, which could guarantee the return of these students to its doorstep.

Keywords: Satisfaction; learning experience; quality services; private university; Malaysia.

ISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

Author Biographies

Mazni Saad, Faculty of Business and Accountancy, Universiti Selangor, Shah Alam, 40000 Selangor

Department of Business and Accountancy

Lecturer

Department Head

Rosita Husain, Faculty of Business and Accountancy Universiti Selangor

Faculty of Business and Accountancy

Lecturer

Wan Nurul Fatimah Wan Mohamad Nawi, Faculty of Business and Accountancy Universiti Selangor

Department of Marketing

Lecturer

Nafiza Mahyuddin, Faculty of Business and Accountancy Universiti Selangor

Faculty of Business and Accountancy

Lecturer

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Published

2017-03-18

How to Cite

Saad, M., Husain, R., Wan Mohamad Nawi, W. N. F., & Mahyuddin, N. (2017). Students’ Quality Learning Experience: Key to further studies in the same university. Environment-Behaviour Proceedings Journal, 2(5), 127-134. https://doi.org/10.21834/e-bpj.v2i5.667

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