Social Media Capabilities In Academic Libraries:  Influence on librarians’ agility and relationship quality (librarian-user)

Haslina Husain; Mad Khir Johari Abdullah Sani; Tamara Adriani-Susetyo Salim

doi:10.21834/e-bpj.v8iSI12.5004

Authors

Haslina Husain Faculty of Information Management, Universiti Teknologi Mara (Puncak Perdana), Selangor, Malaysia
Mad Khir Johari Abdullah Sani Faculty of Information Management, Universiti Teknologi Mara (Puncak Perdana), Selangor, Malaysia
Tamara Adriani-Susetyo Salim Faculty of Humanities, Universitas Indonesia, Indonesia

DOI:

https://doi.org/10.21834/e-bpj.v8iSI12.5004

Keywords:

Academic Libraries, Librarians’ Agility, Librarian, Social Media

Abstract

This study explores the impact of social media on academic libraries, focusing on librarians’ agility and relationship quality. It collected quantitative data from 30 librarians at Tun Abdul Razak Library using an online survey. The study’s objectives included measuring social media capability, assessing its influence on librarian’s agility and relationship quality, and examining how library policies moderate the relationship librarians’ agility and relationship quality with users. The findings indicate that respondents had a high level of social media capability, which positively influenced both librarians’ agility and relationship quality with users.

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