Implications of ChatGPT in Library Services:  A systematic review

Norizan Zakaria; Mad Khir Johari Abdullah Sani

doi:10.21834/e-bpj.v9iSI18.5487

Authors

Norizan Zakaria College of Computing, Informatics, and Mathematics Universiti Teknologi MARA (UiTM), Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia
Mad Khir Johari Abdullah Sani College of Computing, Informatics, and Mathematics Universiti Teknologi MARA (UiTM), Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v9iSI18.5487

Keywords:

ChatGPT, Library Service, Implication, Systematic Literature Review

Abstract

Libraries play a crucial role in delivering reliable information using emerging technologies like artificial intelligence (AI), specifically ChatGPT. This study systematically reviews 11 articles from Scopus and Web of Science, focusing on ChatGPT's implications for library services. The identified themes include information retrieval, reference assistance, language support, user engagement, personalization, information literacy, collection development, and cataloging and classification. While ChatGPT offers various benefits, challenges such as intellectual property, privacy, bias, accuracy, and reliability limitations exist. This article underscores the need for in-depth qualitative or quantitative studies to explore ChatGPT's potential in library services.

References

Adetayo, A. J. (2023). Artificial intelligence chatbots in academic libraries: the rise of ChatGPT. Library Hi Tech News. https://doi.org/10.1108/lhtn-01-2023-0007 DOI: https://doi.org/10.1108/LHTN-01-2023-0007

Cascella, M., Montomoli, J., Bellini, V., & Bignami, E. (2023). Evaluating the Feasibility of ChatGPT in Healthcare: An Analysis of Multiple Clinical and Research Scenarios. Journal of Medical Systems, 47(1), 1–5. https://doi.org/10.1007/s10916-023-01925-4 DOI: https://doi.org/10.1007/s10916-023-01925-4

Cox, A. M., & Mazumdar, S. (2022). Defining artificial intelligence for librarians. Journal of Librarianship and Information Science.

https://doi.org/10.1177/09610006221142029 DOI: https://doi.org/10.1177/09610006221142029

Cox, C., & Tzoc, E. (2023). ChatGPT: Implications for academic libraries. College & Research Libraries News, 84(3), 99–102. https://doi.org/10.5860/crln.84.3.99 DOI: https://doi.org/10.5860/crln.84.3.99

Fernandez, P. (2014). Through the looking glass: envisioning new library technologies. Library Hi Tech News, 31(7). https://doi.org/10.1108/lhtn-07-2014-0057 DOI: https://doi.org/10.1108/LHTN-07-2014-0057

Frederick, D. E. (2023). ChatGPT: a viral data-driven disruption in the information environment. Library Hi Tech News, November 2022. https://doi.org/10.1108/LHTN-04-2023-0063 DOI: https://doi.org/10.1108/LHTN-04-2023-0063

Hussain, A. (2023). Use of artificial intelligence in the library services: prospects and challenges. Library Hi Tech News, 2, 15–17. https://doi.org/10.1108/LHTN-11-2022-0125 DOI: https://doi.org/10.1108/LHTN-11-2022-0125

Javaid, M., Haleem, A., & Pratap, R. (2023). BenchCouncil Transactions on Benchmarks, Standards, and Evaluations ChatGPT for healthcare services : An emerging stage for an innovative perspective. BenchCouncil Transactions on Benchmarks, Standards and Evaluations, 3(1), 100105. https://doi.org/10.1016/j.tbench.2023.100105 DOI: https://doi.org/10.1016/j.tbench.2023.100105

Khan, R. A., Jawaid, M., Khan, A. R., & Sajjad, M. (2023). ChatGPT-Reshaping medical education and clinical management. Pakistan Journal of Medical Sciences, 39(2), 605–607. https://doi.org/10.12669/pjms.39.2.7653 DOI: https://doi.org/10.12669/pjms.39.2.7653

Kirtania, D. K. (2023). OpenAI ChatGPT for Library and Information Science ( LIS ) Professionals OpenAI ChatGPT for Library and Information Science ( LIS ) Professionals. April. https://doi.org/10.13140/RG.2.2.19151.97445 DOI: https://doi.org/10.2139/ssrn.4404903

Lund, B. D., Omame, I., Tijani, S., & Agbaji, D. (2020). Perceptions toward artificial intelligence among academic library employees and alignment with the diffusion of innovations’ adopter categories. College and Research Libraries, 81(5), 865–882. https://doi.org/10.5860/crl.81.5.865 DOI: https://doi.org/10.5860/crl.81.5.865

Lund, B. D., & Wang, T. (2023). Chatting about ChatGPT: how may AI and GPT impact academia and libraries? Library Hi Tech News. https://doi.org/10.1108/LHTN-01-2023-0009 DOI: https://doi.org/10.2139/ssrn.4333415

Mohamed Shaffril, H. A., Ahmad, N., Samsuddin, S. F., Samah, A. A., & Hamdan, M. E. (2020). Systematic literature review on adaptation towards climate change impacts among indigenous people in the Asia Pacific regions. Journal of Cleaner Production, 258, 120595. https://doi.org/10.1016/j.jclepro.2020.120595 DOI: https://doi.org/10.1016/j.jclepro.2020.120595

Okoli, C. (2015). A guide to conducting a standalone systematic literature review. Communications of the Association for Information Systems, 37(1), 879–910. https://doi.org/10.17705/1cais.03743 DOI: https://doi.org/10.17705/1CAIS.03743

OpenAI. (n.d.). OpenAI. https://openai.com/

Oyelude, A. A. (2023). Much ado about ChatGPT: libraries and librarians perspectives. Library Hi Tech News, January. https://doi.org/10.1108/LHTN-03-2023-0050 DOI: https://doi.org/10.1108/LHTN-03-2023-0050

Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. The BMJ, 372. https://doi.org/10.1136/bmj.n71 DOI: https://doi.org/10.1136/bmj.n71

Panda, S., & Kaur, N. (2023a). Exploring the viability of ChatGPT as an alternative to traditional chatbot systems in libraries and information centers. Library Hi Tech News. https://doi.org/10.1108/lhtn-02-2023-0032 DOI: https://doi.org/10.1108/LHTN-02-2023-0032

Panda, S., & Kaur, N. (2023b). Revolutionizing language processing in libraries with SheetGPT: an integration of Google Sheet and ChatGPT plugin. Library Hi Tech News. https://doi.org/10.1108/LHTN-03-2023-0051 DOI: https://doi.org/10.1108/LHTN-03-2023-0051

Perdana, I. A., & Prasojo, L. D. (2020). International Conference on Educational Research and Innovation (ICERI 2019). Digital Library Practice in University: Advantages, Challenges, and Its Position, 401(2019), 44–48. DOI: https://doi.org/10.2991/assehr.k.200204.009

Sallam, M. (2023). Practice : Systematic Review on the Promising Perspectives and Valid Concerns. Ml. DOI: https://doi.org/10.3390/healthcare11060887

Samsuddin, S. F., Shaffril, H. A. M., & Fauzi, A. (2020). Heigh-ho, heigh-ho, to the rural libraries we go! - a systematic literature review. Library and Information Science Research, 42(1). https://doi.org/10.1016/j.lisr.2019.100997 DOI: https://doi.org/10.1016/j.lisr.2019.100997

Subaveerapandiyan, A., Vinoth, A., & Tiwary, N. (2023). Netizens, Academicians, and Information Professionals ’ Opinions About AI With Special Reference To ChatGPT. Library Philosophy and Practice, April.

Verma, M. (2023). Novel Study on AI-Based Chatbot (ChatGPT) Impacts on the Traditional Library Management. February.

https://www.researchgate.net/profile/Manish-Verma-47/publication/368608640_Novel_Study_on_AI-Based_Chatbot_ChatGPT_Impacts_on_the_Traditional_Library_Management/links/63f0b1f419130a1a4a8d8121/Novel-Study-on-AI-Based-Chatbot-ChatGPT-Impacts-on-the-Traditio

Villegas, F. (2022, July 28). Thematic Analysis: What it is and How to Do It | QuestionPro. QuestionPro. https://www.questionpro.com/blog/thematic-analysis/

Xiao, Y., & Watson, M. (2019). Guidance on Conducting a Systematic Literature Review. Journal of Planning Education and Research, 39(1), 93–112. https://doi.org/10.1177/0739456X17723971 DOI: https://doi.org/10.1177/0739456X17723971