HERO at Work: Investigating the Effects of PsyCap on Gen Z job performance
DOI:
https://doi.org/10.21834/e-bpj.v10i34.7325Keywords:
Gen Z, HERO, Job PerformanceAbstract
This study examines the role of Psychological Capital (PsyCap) in predicting job performance among Generation Z employees in Malaysia’s banking sector. Using the Psychological Capital Questionnaire (PCQ-24) and cleaned data from 167 Gen Z bankers, analyzed with SmartPLS 4.0, the findings indicate that hope and self-efficacy are key drivers of performance. At the same time, resilience and optimism are not significant. The study suggests that banking leaders should implement interventions to enhance hope and self-efficacy among Gen Z employees. However, it acknowledges its limitations, including its cross-sectional design and sector-specific focus
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Copyright (c) 2025 Zuraidah Sipon, Atik Djajanti, Muhammad Majid, A. Dewantoro Marsono, Norshahniza Sahari
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