HERO at Work: Investigating the Effects of PsyCap on Gen Z job performance

Zuraidah Sipon; Atik Djajanti; Muhammad Majid; A. Dewantoro Marsono; Norshahniza Sahari

doi:10.21834/e-bpj.v10i34.7325

HERO at Work: Investigating the Effects of PsyCap on Gen Z job performance

Authors

Zuraidah Sipon Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Johor, Segamat, Johor, Malaysia
Atik Djajanti Postgraduate School, Perbanas Institute, Jakarta, Indonesia 12940
Muhammad Majid Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Johor, Segamat, Johor, Malaysia
A. Dewantoro Marsono Postgraduate School, Perbanas Institute, Jakarta, Indonesia 12940
Norshahniza Sahari Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Johor, Segamat, Johor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10i34.7325

Keywords:

Gen Z, HERO, Job Performance

Abstract

This study examines the role of Psychological Capital (PsyCap) in predicting job performance among Generation Z employees in Malaysia’s banking sector. Using the Psychological Capital Questionnaire (PCQ-24) and cleaned data from 167 Gen Z bankers, analyzed with SmartPLS 4.0, the findings indicate that hope and self-efficacy are key drivers of performance. At the same time, resilience and optimism are not significant. The study suggests that banking leaders should implement interventions to enhance hope and self-efficacy among Gen Z employees. However, it acknowledges its limitations, including its cross-sectional design and sector-specific focus

Published

2025-11-11

How to Cite

Sipon, Z., Djajanti, A., Majid, M., Marsono, A. D., & Sahari, N. (2025). HERO at Work: Investigating the Effects of PsyCap on Gen Z job performance . Environment-Behaviour Proceedings Journal, 10(34). https://doi.org/10.21834/e-bpj.v10i34.7325