Gen Z’s PsyCap and Work Performance: Testing a higher-order constructs model in Smart PLS 4.0

Zuraidah Sipon; Atik Djajanti; Muhammad Majid; A. Dewantoro Marsono; Norshahniza Sahari

doi:10.21834/e-bpj.v10i32.6713

Authors

Zuraidah Sipon Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Segamat, Johor, Malaysia
Atik Djajanti Postgraduate School, Perbanas Institute, Jakarta, Indonesia 12940
Muhammad Majid Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Segamat, Johor, Malaysia
Dewantoro Marsono Postgraduate School, Perbanas Institute, Jakarta, Indonesia 12940
Norshahniza Sahari Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Segamat, Johor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10i32.6713

Keywords:

Generation Z, Psychological Capital , Work Performance

Abstract

High-performing employees enable organizations to deliver excellent services, foster innovation, and sustain competitiveness in a dynamic global market. The study investigates the influence of psychological capital (PsyCap) on Gen Z's work performance in the Malaysian banking industry. The data was analyzed by employing higher-order constructs (HOC) measurement and structural assessment using SmartPLS 4.0. The research, involving 181 Gen Z employees, found that PsyCap significantly influenced work performance. The finding suggested that the banking sector should foster a favorable psychological atmosphere to attract top talent and invest in PsyCap development programs to enhance productivity.

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