A Conceptual Model of Developing a Measurement Tool for Hospital Food Service Operation in Malaysia

Noor Suzana Osman, Norazmir Md Nor

Abstract


The objective of this study is to design a valid and reliable measurement tool to measure patient satisfaction for hospital food service operation. The respondents were among inpatients, dietitians and food service staffs at selected hospitals in Malaysia using a triangulation method. The data collection will be collected in three phases in order to determine the factors that influence the food service performance and to develop an online web application to measure the patients’ satisfaction towards hospital food service. The findings of this study will contribute to a new practice that would optimize the performance of hospital food service.

eISSN: 2398-4287© 2019. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, UniversitiTeknologi MARA, Malaysia.



Keywords


hospital food service; patients’ satisfaction; measurement tool; performance

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References


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DOI: https://doi.org/10.21834/e-bpj.v4i10.1619

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