Impact of Automated Parcel Stations on E-Commerce's Last-Mile Delivery


  • Siti Norida Wahab Department of Technology and Supply Chain Management Studies , Faculty of Business and Management, Universiti Teknologi MARA, 42300 Puncak Alam, Malaysia
  • Mohammad Nazmuzzaman Hye Logistics and Supply Chain Department, Interport Group, MHK Terminal (5th Floor), 110 Kazi Nazrul Islam Avenue, Bangla Motor, Dhaka, Bangladesh
  • Yanamandra Ramakrishna School of Business, Skyline University College, University City of Sharjah, UAE



Automated Parcel Station, Last-mile Delivery, e-Commerce, Sustainable Supply Chain Management


As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use of automated parcel stations (APS) sustenance sustainable last-mile delivery among SMEs and e-commerce users. Thus, it is essential to ensure APS is able to increase efficiency, reduce shipping and labour costs as well as offer free, convenient delivery and return processes. This study aims to understand the challenges of APS usage and propose a mitigation strategy for better use of APS in Malaysia towards enhancing last-mile delivery services among SMEs and e-commerce users.


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How to Cite

Wahab, S. N., Hye, M. N., & Ramakrishna, Y. (2022). Impact of Automated Parcel Stations on E-Commerce’s Last-Mile Delivery . Environment-Behaviour Proceedings Journal, 7(21), 49–55.



Commercial / Retail / Services Environment

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