Impact of Automated Parcel Stations on E-Commerce's Last-Mile Delivery
DOI:
https://doi.org/10.21834/ebpj.v7i21.3673Keywords:
Automated Parcel Station, Last-mile Delivery, e-Commerce, Sustainable Supply Chain ManagementAbstract
As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use of automated parcel stations (APS) sustenance sustainable last-mile delivery among SMEs and e-commerce users. Thus, it is essential to ensure APS is able to increase efficiency, reduce shipping and labour costs as well as offer free, convenient delivery and return processes. This study aims to understand the challenges of APS usage and propose a mitigation strategy for better use of APS in Malaysia towards enhancing last-mile delivery services among SMEs and e-commerce users.
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Copyright (c) 2022 Siti Norida Wahab, Mohammad Nazmuzzaman Hye, Yanamandra Ramakrishna
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