Impact of Automated Parcel Stations on E-Commerce's Last-Mile Delivery

Siti Norida Wahab; Mohammad Nazmuzzaman Hye; Yanamandra Ramakrishna

doi:10.21834/ebpj.v7i21.3673

Authors

Siti Norida Wahab Department of Technology and Supply Chain Management Studies , Faculty of Business and Management, Universiti Teknologi MARA, 42300 Puncak Alam, Malaysia
Mohammad Nazmuzzaman Hye Logistics and Supply Chain Department, Interport Group, MHK Terminal (5th Floor), 110 Kazi Nazrul Islam Avenue, Bangla Motor, Dhaka, Bangladesh
Yanamandra Ramakrishna School of Business, Skyline University College, University City of Sharjah, UAE

DOI:

https://doi.org/10.21834/ebpj.v7i21.3673

Keywords:

Automated Parcel Station, Last-mile Delivery, e-Commerce, Sustainable Supply Chain Management

Abstract

As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use of automated parcel stations (APS) sustenance sustainable last-mile delivery among SMEs and e-commerce users. Thus, it is essential to ensure APS is able to increase efficiency, reduce shipping and labour costs as well as offer free, convenient delivery and return processes. This study aims to understand the challenges of APS usage and propose a mitigation strategy for better use of APS in Malaysia towards enhancing last-mile delivery services among SMEs and e-commerce users.

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