HERO at Work: Investigating the Effects of PsyCap on Gen Z Job Performance
Keywords:
Gen Z, HERO, Job PerformanceAbstract
This study examines the role of Psychological Capital (PsyCap), specifically hope and self-efficacy, in predicting job performance among Generation Z employees in Malaysia’s banking sector. Using the Psychological Capital Questionnaire (PCQ-24) and cleaned data from 167 Gen Z bankers that were analysed with SmartPLS 4.0, the findings indicate that hope and self-efficacy are key drivers of performance. At the same time, resilience and optimism are not significant. The study suggests that banking leaders should implement interventions to enhance hope and self-efficacy among Gen Z employees. However, it acknowledges limitations in its cross-sectional design and sector-specific focus.
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Copyright (c) 2025 Zuraidah Sipon, Atik Djajanti , Muhammad Majid, A. Dewantoro Marsono, Norshahniza Sahari
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