Local Satisfaction as an Evaluation Framework for Co-Created Sustainable Tourism in Pangururan

Nurlisa Ginting; Wahyuni Zahrah; Selly Veronica; Rosilawati Zainol

doi:10.21834/e-bpj.v11i35.7622

Authors

Nurlisa Ginting Architecture Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Urban and Regional Planning Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Centre of Excellence for Sustainable Tourism Science and Technology, Universitas Sumatera Utara, Indonesia
Wahyuni Zahrah Architecture Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Urban and Regional Planning Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Centre of Excellence for Sustainable Tourism Science and Technology, Universitas Sumatera Utara, Indonesia
Selly Veronica Architecture Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Urban and Regional Planning Study Program, Faculty of Engineering, Universitas Sumatera Utara, Indonesia; Centre of Excellence for Sustainable Tourism Science and Technology, Universitas Sumatera Utara, Indonesia
Rosilawati Zainol Department of Urban and Regional Planning, Faculty of Built Environment, Universiti Malaya, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v11i35.7622

Keywords:

Community-Based Tourism, Quality of Life (QoL), Monitoring of Sustainable Tourism, Social Sustainability

Abstract

This paper evaluates local satisfaction as an evaluation framework for co-created sustainable tourism in Pangururan, Lake Toba. A mixed-methods design combines a household survey of 355 residents with interviews and field observations to assess satisfaction with tourism impacts, participation and sustainable tourism development. Findings show moderate to high satisfaction with socio-economic and cultural outcomes, but only moderate satisfaction with participation and environmental management. Co-creation is strongest among organised community groups. The study highlights local satisfaction as a practical diagnostic tool for strengthening governance, inclusive benefit distribution, and environmental performance in emerging tourism destinations.

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