Quality Management Implementation Among Commercial Printing Companies in Malaysia

Authors

  • Noor Azly Mohammed Ali National Design Centre, Faculty of Art & Design, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia.
  • Shalida Mohd Rosnan Graduate School of Life and Environmental Science, University of Tsukuba, Tsukuba, Ibaraki Prefecture, Japan; Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia.
  • Norzuwana Sumarjan Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia.
  • Rusmadiah Anwar Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia.

DOI:

https://doi.org/10.21834/ebpj.v7iSI7.3830

Keywords:

Management, Commercial Printing, Challenge and Strategy

Abstract

Providing experienced and skilled people at all levels in the printing business are essential elements to building a business model that can help business performance towards global standards. The global printing industry issue is always related to print quality and productivity, moreover as a priority in achieving customer satisfaction. The issues of quality and productivity are relevant to be addressed to determine the survival of commercial printers. This study explored the Senior Managers and the owner of the companies in Malaysia Small and Medium Printing enterprises' perspective on quality management implementation. This research focuses on SME commercial printers in Malaysia and ten Senior Managers and the owner of the companies have been interviewed. This empirical study derived on three main categories, including the advantages and challenges of implementing quality management and the strategies adopted in sustaining it.

Keywords: Management; commercial printing; challenge and strategy

eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under the responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians), and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/ebpj.v7iSI7.3830

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Published

2022-08-31

How to Cite

Mohammed Ali , N. A. ., Mohd Rosnan, S. ., Sumarjan , N. ., & Anwar, R. . (2022). Quality Management Implementation Among Commercial Printing Companies in Malaysia. Environment-Behaviour Proceedings Journal, 7(SI7), 551–559. https://doi.org/10.21834/ebpj.v7iSI7.3830

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