Role of Design Thinking in Socio-Technical Activity for Product Manufacturing

Authors

  • Nor Haliza Johari National Design Centre, College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Rusmadiah Anwar National Design Centre, College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Nor Nazida Awang College of Creative Arts, Universiti Teknologi MARA Cawangan Perak, 32610 Seri Iskandar, Perak, Malaysia
  • Liu Yang Visual Communication Research, Heilongjiang University of Finance and Economics, Harbin, Heilongjiang Province, China

DOI:

https://doi.org/10.21834/e-bpj.v9i30.6201

Keywords:

Design Thinking, Socio-Technical Activity, Product Manufacturing

Abstract

Human interaction intensively impacts design in product manufacturing through design thinking, interpreted product recognition and perceptual product experience (PPE). While the dominant digitalization and artificial intelligence in generative design present significant opportunities for innovation and optimization, there is a gap in adopting holistic, human-centered approaches. Despite numerous advancements, these methods, including design thinking, are not widely practiced, and there is limited discussion on effective design methodologies. This research aims to address this issue by investigating the influence of human interaction on design processes, integrating socio-technical principles, and analyzing how product form affects user perception and recognition.

Author Biography

Nor Haliza Johari, National Design Centre, College of Creative Arts, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

2nd affiliation

College of Creative Arts, Universiti Teknologi MARA Cawangan Perak, 32610 Seri Iskandar, Perak, Malaysia

References

Abidin, S. B. Z. (2012). Practice-based design thinking for form development and detailing

Anwar, R., Abidin, S. Z., & Hassan, O. H. (2016). In-vitro design protocol: Artificial situation strategy uses to comprehend designers’ thought. In MATEC Web of Conferences (Vol. 52, p. 03002). EDP Sciences. DOI: https://doi.org/10.1051/matecconf/20165203002

Anwar, R., Abidin, S. Z., & Hassan, O. H. (2015). Understanding methodological solution in design situation of novice designer. In 2015 International Conference on Interactive Collaborative Learning (ICL) (pp. 593-597). IEEE. DOI: https://doi.org/10.1109/ICL.2015.7318094

Anwar, R., & Raif, D. M. (2022). Designing Product Gestalt: Semiotic and semantic influences of ablution development. Environment Behaviour Proceedings Journal, 7(SI9), 169-176. DOI: https://doi.org/10.21834/ebpj.v7iSI9.4261

Bellos, I., & Kavadias, S. (2021). Service design for a holistic customer experience: A process framework. Management Science, 67(3), 1718-1736. DOI: https://doi.org/10.1287/mnsc.2020.3609

Drouet, L., Sleeswijk Visser, F., & Lallemand, C. (2023, April). Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert. In Proceedings of the 2nd Empathy-Centric Design Workshop (pp. 1-9).. DOI: https://doi.org/10.1145/3588967.3589130

Fung So, K. K., & Li, X. (2023). Service Innovation and Emerging Technologies in Tourism and Hospitality. Cornell Hospitality Quarterly, 64(2), 140-142. DOI: https://doi.org/10.1177/19389655231166819

Garbuio, M., & Dressel, M. (2019). 6 Building blocks for successful innovation: How entrepreneurial leaders design innovative futures. Routledge. DOI: https://doi.org/10.4324/9780429279942

Habicher, D., Erschbamer, G., Pechlaner, H., Ghirardello, L., & Walder, M. (2021). Transformation and Design Thinking: perspectives on sustainable change, company resilience and democratic leadership in SMEs. Leadership, Education, Personality: An Interdisciplinary Journal, 3(2), 145-156. DOI: https://doi.org/10.1365/s42681-022-00028-x

Johari, N. H., Anwar, R., & Awang, N. N. (2022). Socio-Technical System as Factors and Influences in Form Design Development. Environment-Behaviour Proceedings Journal, 7(SI7), 303-311 DOI: https://doi.org/10.21834/ebpj.v7iSI7.3795

Liedtka, J. (2020). Putting technology in its place: Design thinking’s social technology at work. California Management Review, 62(2), 53-83. DOI: https://doi.org/10.1177/0008125619897391

Liedtka, J., & Ogilvie, T. (2011). Designing for growth: A design thinking tool kit for managers. Columbia University Press.

Linder, A., & Nilsson, M. (2022). Designing a Design System for Coherent Tactical GUIs.

Liu, G., Anwar, R. B., & Vermol, V. V. (2024, May). Measurement of User Experience Preferences for Manipulation Modes in VR Human-Computer Interaction. In 2024 9th International Conference on Electronic Technology and Information Science (ICETIS) (pp. 287-291). IEEE. DOI: https://doi.org/10.1109/ICETIS61828.2024.10594001

Liu, W., & Cui, H. (2020). Perceptual design method research in product design. In E3S Web of Conferences (Vol. 179, p. 02052). E3S Web of Conferences. DOI: https://doi.org/10.1051/e3sconf/202017902052

Make:Iterate,, (2024). The Stanford Design Thinking Process, https://makeiterate.com/the-stanford-design-thinking-process/

Melles, H., & Jansen, A. (2023). Transdiagnostic fears and avoidance behaviors in self-reported eating disorders. Journal of eating disorders, 11(1), 19. DOI: https://doi.org/10.1186/s40337-023-00745-8

Mourtzis, D., & Panopoulos, N. (2022). Digital transformation process towards resilient production systems and networks. In Supply Network Dynamics and Control (pp.11-42). Cham: Springer International Publishing DOI: https://doi.org/10.1007/978-3-031-09179-7_2

Plattner, H., Meinel, C., & Leifer, L. (Eds.). (2012). Design thinking research. Berlin: Springer. DOI: https://doi.org/10.1007/978-3-642-31991-4

Raif, D. M., Anwar, R., & Baharom, M. K. (2022). Influences of Gestalt Principles in Form-Giving: Industrial ceramics design. Environment Behaviour Proceedings Journal, 7(SI7), 227-233. DOI: https://doi.org/10.21834/ebpj.v7iSI7.3787

Raif, D. M., Anwar, R., Noordin, S. N. A., & Abd Rahim, Z. (2022). Designer Perception and Design Thinking in Industrial Ceramic Product Development. Environment-Behaviour Proceedings Journal, 7(SI9), 159-167. DOI: https://doi.org/10.21834/ebpj.v7iSI9.4260

Reynante, B., Dow, S. P., & Mahyar, N. (2021). A framework for open civic design: Integrating public participation, crowdsourcing, and design thinking. Digital Government: Research and Practice, 2(4), 1-22. DOI: https://doi.org/10.1145/3487607

Roto, V., Mitchell, V., Cockbill, S., Lee, J. J., Lai-Chong Law, E., & Zimmerman, J. (2021, May). Introduction to service design for UX designers. In Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1-3). DOI: https://doi.org/10.1145/3411763.3444999

Saad, E., Elekyaby, M. S., Ali, E. O., & Hassan, S. F. A. E. (2020). Double diamond strategy saves time of the design process. International Design Journal, 10(3), 211-222. DOI: https://doi.org/10.21608/idj.2020.96345

Sarooghi, H., Sunny, S., Hornsby, J., & Fernhaber, S. (2019). Design thinking and entrepreneurship education: Where are we, and what are the possibilities?. Journal of Small Business Management, 57, 78-93. DOI: https://doi.org/10.1111/jsbm.12541

Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018). This is service design doing. " O'Reilly Media, Inc.".

Sun, F., Luh, D. B., Zhao, Y., & Sun, Y. (2022). Study on the Deep Learning Product Classification Based on the Motivation of Consumers. In International Conference on Human-Computer Interaction (pp. 537-545). Springer, Cham. DOI: https://doi.org/10.1007/978-3-031-06391-6_66

Taimur, S., Peukert, D., & Pearce, B. (2023). Design thinking. orsten Philipp, Tobias Schmohl (eds.) Handbook Transdisciplinary Learning, 83. DOI: https://doi.org/10.1515/9783839463475-010

Tofail, S. A., Koumoulos, E. P., Bandyopadhyay, A., Bose, S., O’Donoghue, L., & Charitidis, C. (2018). Additive manufacturing: scientific and technological challenges, market uptake and opportunities. Materials today, 21(1), 22-37. DOI: https://doi.org/10.1016/j.mattod.2017.07.001

Tromp, N., & Vial, S. (2023). Five components of social design: A unified framework to support research and practice. The Design Journal, 26(2), 210-228. DOI: https://doi.org/10.1080/14606925.2022.2088098

Tschimmel, K. (2012). Design Thinking as an effective Toolkit for Innovation. In ISPIM Conference Proceedings (p. 1). The International Society for Professional Innovation Management (ISPIM).

Vaidya, G., & Kalita, P. C. (2021). Understanding emotions and their role in the design of products: an integrative review. Archives of Design Research, 34(3), 5-21. DOI: https://doi.org/10.15187/adr.2021.08.34.3.5

Vaidyanathan, N., & Henningsson, S. (2023). Designing augmented reality services for enhanced customer experiences in retail. Journal of Service Management, 34(1), 78-99. DOI: https://doi.org/10.1108/JOSM-01-2022-0004

Verma, P., Kumar, V., Daim, T., & Sharma, N. K. (2023). Design thinking framework toward management control system in environmental dynamism: An innovation perspective. IEEE Transactions on Engineering Management, 71, 4955-4970. DOI: https://doi.org/10.1109/TEM.2023.3238665

Wang, L. (2020, April). An Extensive Research on Application of Interaction Design in Products. In Journal of Physics: Conference Series (Vol. 1533, No. 2, p. 022014). IOP Publishing. DOI: https://doi.org/10.1088/1742-6596/1533/2/022014

Wedowati, E. R., Singgih, M. L., & Gunarta, I. K. (2020). Determination of modules in pleasurable design to fulfil customer requirements and provide a customized product in the food industry. Designs, 4(1), 7. DOI: https://doi.org/10.3390/designs4010007

Warell, A. (2008, October). Modelling perceptual product experience–Towards a cohesive framework of presentation and representation in design. In Design & Emotion 2008; Proceedings of the 6th International Conference on Design & Emotion, October (pp. 6-9).

Yu, H., Shi, R., Zhao, Y., Bian, T., Zhao, Y., Zhou, C., ... & Zhang, T. (2017). Alkali‐assisted synthesis of nitrogen deficient graphitic carbon nitride with tunable band structures for efficient visible‐light‐driven hydrogen evolution. Advanced Materials, 29(16), 1605148. DOI: https://doi.org/10.1002/adma.201605148

Yusuf, Y., Yusron, M., Syah, M., & Yufdy, M. P. (2024, February). Development model of corn-cattle integration system in dry land climate in east Nusa Tenggara. In AIP Conference Proceedings (Vol. 2957, No. 1). AIP Publishing. DOI: https://doi.org/10.1063/5.0185158

Downloads

Published

2024-10-31

How to Cite

Johari, N. H., Anwar, R., Awang, N. N., & Yang, L. (2024). Role of Design Thinking in Socio-Technical Activity for Product Manufacturing. Environment-Behaviour Proceedings Journal, 9(30), 47–54. https://doi.org/10.21834/e-bpj.v9i30.6201

Most read articles by the same author(s)

1 2 3 > >>