Examining the Well-being of Citizens' Satisfaction: Comparing smart cities in Malaysia and China

Kim Mee Chong; Geetha Subramaniam; Bingran Zhou; Lenis Aislinn C.  Separa

doi:10.21834/ebpj.v8i24.4636

Authors

Kim Mee Chong SEGi University Kota Damansara, Graduate School of Business, Malaysia.
Geetha Subramaniam SEGi University, Faculty of Education, Language Psychology & Music, Kota Damansara, Malaysia
Bingran Zhou Qilu Normal University, School of Economics and Management, Jinan, China
Lenis Aislinn C. Separa Polytechnic University of the Philippines Bataan Branch, Philippines; School of Communication, Journalism and Marketing, Massey University Wellington, New Zealand

DOI:

https://doi.org/10.21834/ebpj.v8i24.4636

Keywords:

Smart Cities, Well-Being, Citizen Satisfaction, SDG 3 & 11

Abstract

In the digital era, smart cities are a potential solution as cities get more crowded and complex. This study investigates and assesses whether citizens' well-being is promoted by developing a smart city, consistent with Sustainable Development Goals 3 and 11. Online questionnaires were distributed to 105 and 134 citizens residing in Malaysia and China's smart cities respectively. Data was analysed using a structural equation modelling technique (SEM). This research supports the theoretical underpinnings of how smart cities are considered to be developed and the importance of citizen satisfaction as a mediator when evaluating citizens' well-being.

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