Examining the Well-being of Citizens' Satisfaction: Comparing smart cities in Malaysia and China


  • Kim Mee Chong SEGi University Kota Damansara, Graduate School of Business, Malaysia.
  • Geetha Subramaniam SEGi University, Faculty of Education, Language Psychology & Music, Kota Damansara, Malaysia
  • Bingran Zhou Qilu Normal University, School of Economics and Management, Jinan, China
  • Lenis Aislinn C. Separa Polytechnic University of the Philippines Bataan Branch, Philippines; School of Communication, Journalism and Marketing, Massey University Wellington, New Zealand




Smart Cities, Well-Being, Citizen Satisfaction, SDG 3 & 11


In the digital era, smart cities are a potential solution as cities get more crowded and complex. This study investigates and assesses whether citizens' well-being is promoted by developing a smart city, consistent with Sustainable Development Goals 3 and 11. Online questionnaires were distributed to 105 and 134 citizens residing in Malaysia and China's smart cities respectively. Data was analysed using a structural equation modelling technique (SEM). This research supports the theoretical underpinnings of how smart cities are considered to be developed and the importance of citizen satisfaction as a mediator when evaluating citizens' well-being.


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How to Cite

Chong, K. M., Subramaniam, G., Zhou, B., & Separa, L. A. C. . (2023). Examining the Well-being of Citizens’ Satisfaction: Comparing smart cities in Malaysia and China. Environment-Behaviour Proceedings Journal, 8(24), 295–305. https://doi.org/10.21834/ebpj.v8i24.4636



Urban Environment / Urban Psychology

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