Assessing the Adoption of M-commerce in SMEs in the Service Industry of Malaysia

Syazwani Yahaya; Noraini Ahmad; Athirah Mohd Tan; Mohammad Arif Kamal

doi:10.21834/e-bpj.v8i26.5142

Authors

Syazwani Yahaya School of Business, Asia Pacific University of Technology and Innovation, Kuala Lumpur, Malaysia
Noraini Ahmad School of Business, Asia Pacific University of Technology and Innovation, Kuala Lumpur, Malaysia
Athirah Mohd Tan School of Business, Asia Pacific University of Technology and Innovation, Kuala Lumpur, Malaysia
Mohammad Arif Kamal Architecture Section, Aligarh Muslim University, Aligarh, India

DOI:

https://doi.org/10.21834/e-bpj.v8i26.5142

Keywords:

Performance Expectancy, Government Support, M-commerce Adoption, SMEs

Abstract

The purpose of this paper is to examine the relationship between performance expectancy, and government support for m-commerce adoption among Small & Medium Enterprises (SMEs) in the service industry. The study was quantitative, and a self-administered questionnaire was used to collect primary data from 396 SMEs in Kuala Lumpur and Selangor, Malaysia. The data was analyzed using PLS-SEM, and findings discovered that the proposed model explained 58.4% of the variance in the dependent variable which is considered at a strong level. The findings show that there is a positive significant relationship between performance expectancy, and government support for m-commerce adoption.

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