Creativity as a Mediator between Emotional Intelligence dimensions and Innovation
DOI:
https://doi.org/10.21834/e-bpj.v10i31.6427Keywords:
Emotional Intelligence, Multigenerational Workforce, Creativity, InnovationAbstract
This study explores how emotional intelligence (EI) dimensions impact innovation through creativity in Malaysia's multigenerational workforce. Using survey data from 132 financial sector employees in Kuala Lumpur, analyzed with SPSS and SmartPLS, the research found that only the Use of Emotions (UOE) dimension fully mediated the relationship between EI and innovation through creativity. Other EI dimensions, such as Self-Emotional Appraisal (SEA), Regulation of Emotion (ROE), and Others' Emotions Appraisal (OEA), showed no significant effects. These findings highlight UOE's critical role in fostering innovation, offering valuable insights for HR practices. Future research could examine organizational culture and leadership influences.
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Copyright (c) 2025 Veronica Anak Anyot, Noraini Ahmad, Jugindar Singh Kartar Singh, Nor Azrul Mohd Zin, Najiya Alhajri
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