Creativity as a Mediator between Emotional Intelligence dimensions and Innovation

Veronica Anak Anyot; Noraini Ahmad; Jugindar Singh Kartar Singh; Nor Azrul Mohd Zin; Najiya Alhajri

doi:10.21834/e-bpj.v10i31.6427

Authors

Veronica Anak Anyot School of Business Asia Pacific University of Technology & Innovation, Kuala Lumpur, Malaysia
Noraini Ahmad School of Business Asia Pacific University of Technology & Innovation, Kuala Lumpur, Malaysia
Jugindar Singh Kartar Singh School of Business Asia Pacific University of Technology & Innovation, Kuala Lumpur, Malaysia
Nor Azrul Mohd Zin Fakulti Sains Sosial & Kemanusiaan, Universiti Kebangsaaan Malaysia
Najiya Alhajri Business Studies Department, University Technology of Applied Science, Muscat, Oman

DOI:

https://doi.org/10.21834/e-bpj.v10i31.6427

Keywords:

Emotional Intelligence, Multigenerational Workforce, Creativity, Innovation

Abstract

This study explores how emotional intelligence (EI) dimensions impact innovation through creativity in Malaysia's multigenerational workforce. Using survey data from 132 financial sector employees in Kuala Lumpur, analyzed with SPSS and SmartPLS, the research found that only the Use of Emotions (UOE) dimension fully mediated the relationship between EI and innovation through creativity. Other EI dimensions, such as Self-Emotional Appraisal (SEA), Regulation of Emotion (ROE), and Others' Emotions Appraisal (OEA), showed no significant effects. These findings highlight UOE's critical role in fostering innovation, offering valuable insights for HR practices. Future research could examine organizational culture and leadership influences.

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