Tourism Experiences of Persons with Disabilities in Malaysia: Voices of mobility-impaired people

Mazni Saad; Ameen-Aqilah Goh; Siti Yuliandi Ahmad; Alaa Nimer AbuKhalifeh

doi:10.21834/e-bpj.v10i32.6683

Authors

Mazni Saad Kulliyyah of Languages and Management, International Islamic University Malaysia http://orcid.org/0000-0001-9621-7447
Ameen-Aqilah Goh Department of Tourism, Kulliyyah of Sustainable Tourism and Contemporary Languages, International Islamic University Malaysia, Malaysia
Siti Yuliandi Ahmad Department of Tourism, Kulliyyah of Sustainable Tourism and Contemporary Languages, International Islamic University Malaysia, Malaysia
Alaa Nimer AbuKhalifeh International Hotel Management, Kyungdong University-Global Campus, South Korea

DOI:

https://doi.org/10.21834/e-bpj.v10i32.6683

Keywords:

Accessible Tourism, Mobility Impairment, Persons with Disabilities, Tourism Experiences

Abstract

Tourism is a fundamental right, yet mobility-impaired Persons with Disabilities (PwDs) face significant barriers in Malaysia. This study explores their tourism experiences, highlighting challenges such as inadequate infrastructure, limited independence, and insufficient support from tourism providers. Using a qualitative phenomenological approach, four semi-structured online interviews were conducted. Findings reveal a need for accessible transport, accommodations, and inclusive event planning. Advocating for universal design principles and comprehensive accessibility guidelines, this study emphasizes the urgency of inclusive policies to ensure PwDs can travel with dignity, independence, and confidence, fostering a more equitable tourism landscape.

Author Biography

Mazni Saad, Kulliyyah of Languages and Management, International Islamic University Malaysia

Tourism Planning and Hospitality Management

Assistant Professor

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