Healthcare Internationalisation: An analysis of the behaviour of medical practitioners towards local patients

Authors

  • Nuraisyah Chua Abdullah Faculty of Law, Universiti Teknologi MARA Shah Alam, Malaysia
  • Herwina Rosnan Arshad Ayub Graduate Business School, Universiti Teknologi MARA Shah Alam. Selangor.
  • Norzayana Yusof Centre for Postgraduate and Professional Studies, Faculty of Business and Management, University Teknologi MARA. Shah Alam. Selangor.

DOI:

https://doi.org/10.21834/e-bpj.v3i8.1389

Keywords:

Medical Tourism, Healthcare Internationalisation, Medical Practitioners' Behaviour, Local Patients

Abstract

Malaysia is among the chosen countries for medical tourism due to its excellent healthcare services. Nevertheless, there are concerns if service providers are balancing the local and foreign patient’s demands. Due to the lack of discussion on medical practitioners’ behaviour towards local patients, this paper aims to analyse the similarities and differences of their behaviour on these two groups. Through literature analysis, it is found that unhealthy behaviour towards local patients is profound. Hence, the discussions are hoped to spark the policy-makers’ attention in restructuring the healthcare policy to realign the medical practitioners’ behaviour on both patient groups.

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Published

2018-08-01

How to Cite

Abdullah, N. C., Rosnan, H., & Yusof, N. (2018). Healthcare Internationalisation: An analysis of the behaviour of medical practitioners towards local patients. Environment-Behaviour Proceedings Journal, 3(8), 25–31. https://doi.org/10.21834/e-bpj.v3i8.1389

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