International Transportation Network Companies: Behaviour of drivers and consumers

Authors

  • Herwina Rosnan Arshad Ayub Graduate Business School, Universiti Teknologi MARA, 40450 Shah Alam Selangor, Malaysia
  • Nuraisyah Chua Abdullah Faculty of Law, Universiti Teknologi MARA, 40450 Shah Alam Selangor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v3i8.1409

Keywords:

Transportation Network Companies, E-hailing, Drivers’ Behaviour, Consumers’ Behaviour

Abstract

The growth of Transportation Network Companies (TNCs) in Malaysia is an evidence that their e-hailing services are well-accepted by consumers. The emergent of TNCs which is termed as industry’s “disruptive innovation” has changed the traditional way of commuting. This paper seeks to investigate how the recent business environment affects the quality of life and the behaviour of the drivers and consumers at large. The study employs a qualitative content analysis and data was collected from secondary sources. Behaviours of drivers and consumers which contributes to the change of the industry is critical for the policy-maker to respond and introduce appropriate policy.

eISSN: 2398-4287 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/e-bpj.v3i8.1409

Author Biographies

Herwina Rosnan, Arshad Ayub Graduate Business School, Universiti Teknologi MARA, 40450 Shah Alam Selangor, Malaysia

Deputy Director, Community Network Centre

Office of Industry, Community and Alumni Network

UiTM Shah Alam

Nuraisyah Chua Abdullah, Faculty of Law, Universiti Teknologi MARA, 40450 Shah Alam Selangor, Malaysia

Faculty of Law

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Published

2018-08-01

How to Cite

Rosnan, H., & Abdullah, N. C. (2018). International Transportation Network Companies: Behaviour of drivers and consumers. Environment-Behaviour Proceedings Journal, 3(8), 167-171. https://doi.org/10.21834/e-bpj.v3i8.1409

Issue

Section

Travel / Transportation Environment

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