SME Healthcare Operators’ Readiness to Accreditation: Challenges and the way forward

Authors

  • Nuraisyah Chua Abdullah Faculty of Law, Universiti Teknologi MARA Shah Alam Malaysia
  • Herwina Rosnan Arshad Ayub Graduate Business School, Universiti Teknologi MARA Shah Alam. Selangor.
  • Norzayana Yusof Centre for Postgraduate and Professional Studies, Faculty of Business and Management, University Teknologi MARA. Shah Alam. Selangor.

DOI:

https://doi.org/10.21834/e-bpj.v3i8.1391

Keywords:

Medical Tourism, SME Healthcare, Accreditation, Readiness

Abstract

SME healthcare include the number of beds and other healthcare facilities that are not inpatient-based. While there is over 70 Malaysian healthcare centres that attract foreign patients, only thirteen are internationally accredited. Analysis from literature found that Malaysian SME healthcare providers are not ready for accreditation which partially due to financial and human resource constraints. Future research is called to gain empirical data on understanding the readiness, challenges and strategies to be implemented. The article is prominent in assisting the SME healthcare providers’ behavioural change on the way towards accreditation for the growth of the medical tourism industry in Malaysia.

eISSN: 2398-4287© 2018. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/e-bpj.v3i8.1391

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Published

2018-08-01

How to Cite

Abdullah, N. C., Rosnan, H., & Yusof, N. (2018). SME Healthcare Operators’ Readiness to Accreditation: Challenges and the way forward. Environment-Behaviour Proceedings Journal, 3(8), 83-88. https://doi.org/10.21834/e-bpj.v3i8.1391

Issue

Section

Hospitality / Tourism Environment

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