Educational Chatbots in Language Teaching and Learning at Malaysian Universities

Dianna Suzieanna Mohamad Shah; Airil Haimi Mohd Adnan; Mohamad Safwat Ashahri Mohd Salim; Udan Kusmawan; Mohd Nur Fitri Mohd Salim

doi:10.21834/e-bpj.v10i34.7222

Authors

Dianna Suzieanna Mohamad Shah Akademi Pengajian Bahasa, Universiti Teknologi MARA, Shah Alam, Malaysia
Airil Haimi Mohd Adnan Akademi Pengajian Bahasa, Universiti Teknologi MARA, Shah Alam, Malaysia
Mohamad Safwat Ashahri Mohd Salim Akademi Pengajian Bahasa, Universiti Teknologi MARA Cawangan Perak, Tapah, Malaysia
Udan Kusmawan Fakultas Keguruan dan Ilmu Pendidikan, Universitas Terbuka, Banten, Indonesia
Mohd Nur Fitri Mohd Salim Akademi Pengajian Bahasa, Universiti Teknologi MARA Cawangan Negeri Sembilan, Seremban, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10i34.7222

Keywords:

chatbots, language learning, artificial intelligence, higher education

Abstract

Artificial intelligence is reshaping higher education, with chatbots increasingly explored as virtual assistants for language learning. This study investigates Malaysian students' awareness, usage, and expectations of chatbots in tertiary education. A survey of 101 students from Klang Valley institutions across disciplines such as Teaching English as a Second Language (TESL), nursing, business, and engineering was conducted. Findings show that although awareness of chatbots is high, their actual use for language learning remains limited. Nevertheless, students strongly expressed interest in using chatbots for grammar, pronunciation, vocabulary, and conversational practice. The study suggests that integrating chatbots could promote learner autonomy, instant feedback, and student-centred pedagogy.

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